ヒルトン ガーデン イン ニュータウン スクエア ラドナー(Hilton Garden Inn Newtown Square Radnor)

No hot water and the heating/cooling unit was clearly broken and very loud. We mentioned to front desk in the morning before heading out for the day. When we got back we expected we’d be in a different room but instead they said they fixed the issues. We got to room, had hot water for 1 person to take a shower for about 5 minutes and then again there was no hot water. The heating unit also was no quieter. We were leaving the next morning and were exhausted from all we had done that day so didn’t bother complaining again.

Staff was extremely helpful and pleasant. Hotel was clean and modern. Great to have EV chargers in the basement. Only negative, my wife found the coffee to be basically water, but that may have been a fluke. Outstanding property.

We've stayed here before, and we really enjoy everything about the facility/area. When we checked in this evening, we parked the car at the front door as it was raining. It was extremely slippery, as there was some sleet. Just watch out for that- I wouldn't want any guests to get seriously hurt

The toilet was constantly making noise. The heater was randomly making very loud noise, sounding like an airplane taking off. For these reasons refund should be issued. I was there with my family so I could rest, as I had to drive 9 hours next day. i was very upset. Also the bathroom sliding door was broken, the door was off the railing, so there was a big opening on both sides, exposing the bathroom, no privacy, room smelling poop. Totaly unacceptable.

the water pressure was so weak in the bathroom sink faucet that it was almost impossible to rinse off my toothbrush. It was little more than a trickle.

Blood on toilet upon arrival. Asked housekeeper to come and clean it again. She used a dirty rag to recipe the toilet. Then I asked for a clean rag and spray saying I would be happy to clean it myself. At that she did clean it properly with a fresh rag and spray. Check in at 3:00 rooms weren’t ready until 3:45

Wonderful staff that were helpful and friendly. Also greatly appreciated the cold bottles of water near reception. The shop had good options for late night drinks and snacks. Good breakfast at a fair price.

Check-in took forever with only 1 person in charge. The bar was very crowded with loud screaming people. We had a terrible night sleep with loud adults screaming in hallways (at some point fighting?) at various times until early morning. I wish the hôtel reminded their drunk guests to be respectful of other guests.

I stayed three nights and not once was my room cleaned. Bed not made, towels not replaced, and no, i did not have the 'do not disturb' sign on.