One of the worst lodging experiences out of the hundreds of trips I’ve taken. The story begins with me mistakenly booking for august 11-13, 2023 instead of the intended dates of august 12-14, 2023. So, I made an additional reservation for august 13-14, 2023, to stay as planned. Both reservations were fully prepaid on agoda.com (€199 for the first 2 days and €108 for the third day). Upon checking in on august 12, 2023, I was informed that the 'paid-for' room was already occupied by someone else, and I was not allowed to use it. Their reason was that I didn't check in on august 11, 2023. The hotel voluntarily cancelled my reservation and ”gave the room away” to someone else on august 12-13, 2023, WITHOUT ANY CONSENT from me or ANY PRIOR NOTICE. It's a ridiculous joke. I am renting a room, not participating in horse racing or any kind of ******** like that. I'm i don't need to arrive earlier than others to use the room I’ve paid for, right? Even the front desk staff mentioned there was nothing they could do at the time and offered no assistance or resolution for the situation. I struggled to find a hotel on the same day and had to pay a substantial fee for last-minute accommodation in Bruges, while the room I paid for is being rented by the hotel to someone else. As for the second reservation on august 13, 2023, the hotel's conditions were just as terrible as their treatment of customers. There was no nightstand as pictured, not even a single clothes hanger, the room was too hot to close the door in august (no air conditioning or fan), and the noise was unbearable with constant disturbances from the adjacent room's door and footsteps in the corridor. A 'wonderful' experience for a night's stay here, priced at €307. Congratulations, you're certainly running a splendid business. P/s: Bruges is a beautiful city but this hostel is a SHAME.
良い
125レビュー