ブルンメン Brummen周辺のおすすめホテル・旅館

Over the past three years, I have been a guest at the hotel, and unfortunately, the overall experience got worse and worse, especially the past year. I spent 3 nights during Christmas 2022 with my family, and had some serious issues regarding cleanliness and guest safety. Room dirty, one daily cleaning skipped, housekeeping barging into the room without the obligatory 3 timers knocking on the door – that´s hotel standard everywhere you go, and in all hotels I worked in over the past 30 years. Room doors that not automatically close when entering or leaving the room. That might enable un unwanted individual enter you room. The lack of hotel staff genuinely greeting the hotel guests in the corridors or reception is another thing that lacks at Avegoor. Slow service at the bar, whilst the GM is sipping a wine in the corner is another no-go for me. These issues have been addressed, Fletcher said in an email, and they guaranteed me an “upgrade and welcome drink” for my next stay. So I did it again; another reservation at Avegoor. I assume that in this case, Housekeeping or the GM inpects the room before the guest checks in, right? A guest that complained, and decides to come back is a ”golden opportunity” for any buisness. Checked in, dead tired from my flight, and went to bed. Next morning, walking around the room I discovered an incredibly dirty room with a chronic lack of maintenance. Ripped curtains, corroded hot water pipes, coffee stains next to the coffee machine, dust everywhere; a lost screw in the wall, cobwebs on furniture, the list goes on. On my three days stay, I have seen literally only twice a manager of some kind, walking from the breakfast room with 4 cups of tea in his hand (why using a tray, right?), whistling happy, oblivious of all the issues the hotel has. When checking out, never ever my name was used (hotel standard since the 80´s). “Let me see” said the receptionist, “if you still have to pay something”. Well, If I am registered as a “no post”, obviously there is “nothing to pay”. (The night auditor/manager should check that, by the way). And the right phrasing would be “if I had any open balance”. Left the hotel for the airport. The following day I kindly sent an email to guest services, explaining my second bad experience in Avegoor, requesting a refund. The reply was that next time ”I better find another hotel”. It is frustrating, especially that the CEO was cc-ed in the email, and that I had no reply whatsoever from ASvegoor, the GM or CEO until this moment. So yes, the only good thing that came from this is that I will look for another hotel next time. But loosing a client is a very, very serious thing for any buisness, in my humble opinion.

Erg prettig verblijf gehad in dit fijne hotel. Het gebouw is prachtig en ademt geschiedenis. Het is niet gehorig en we hebben heerlijk geslapen. Zeer comfortabel ook dat het in het centrum gelegen is. Bij terugkomst deden we nog een roséetje in de Brasserie. Heel fijn. We dachten even last van de kerkklokken van de naastgelegen kerk te gaan hebben, maar die staan zo zachtjes afgesteld dat je ze nauwelijks hoort (als ze op het hele en halve uur slaan). Op zaterdagmiddag luidden ze even volop, maar dat doen ze kennelijk alleen bij een speciale mis of gelegenheid. Parkeren kun je voor de deur, maar dat is wel prijzig. Het is eenvoudig om een stukje verderop te parkeren tegen een veel lager tarief. Zutphen is zeer goed ingericht met veel parkeergelegenheid om het centrum heen zodat je in de binnenstad weinig last hebt van autoverkeer. Zutphen zit vol verrassingen en je vindt mooie dingen om iedere hoek. Wij hebben genoten.