ホテル ベネチア バイ ゼウス インターナショナル(Hotel Venezia by Zeus International)

Hotel kept our booking despite late arrival thanks to help from Trip.com customer service. Love the hotel in general. Location is close to Old Town about 10 min walk. Morning receptionist a little bit cold. Food very good!

We were happy with this hotel for the amount of money we paid .

Hotel ist klein, aber schön. Frühstück war gut, auch für Vegetarier angepasst. Bushaltestelle ganz in der Nähe.

I am a Greek who came to Romania for the first time. I visited Bucharest from April 18 to April 21, 2024 and stayed at the Venezia Zeus Hotel. The hotel is well centrally located, with great breakfast, clean rooms and reasonable prices. What pleased me the most was the warm, helpful and very warm staff (especially Andrei at the reception). They helped me with any questions I had and made my stay easier and more enjoyable. I was satisfied with the Bucharest and at some point I will visit it again. As a Greek, I have always had a positive opinion of Romania, due to the special friendship between the two countries, and my Romanian friends confirmed this to me in the best way. Many thanks from Greece guys. Be well!

The stuff was very friendly, the room was comfortable and clean. We were in March and it was warm in the room, I would even say hot but for us it wasn't a problem as we just opened the balcony for fresh air. Breakfast was very delicious and had enough to select from and the breakfast area has a nice celling with Venetian painting. It was very convenient that they allowed us to leave our luggage till the end of the day at the hotel after check out.

My stay at this hotel was extremely disruptive I arrived at Hotel Venezia to be told they didn't have a room for me and I was told I needed to go to their partner hotel Hotel Centro, I had been traveling all day and no transportation was offered to this hotel. I was not given any advance warning of this I was only told this change on arrival. When arriving at Hotel Centro they also had issues finding a room for me. I felt like this service was completely unprofessional. When I eas eventually given a room, my room was very loud, I was kept up all night as my room was beside the lift and people were arriving back to the hotel very late. Further whilst whilst taking a nap two people walked into my room, they had been given a keycard and told this was their room. They walked in whilst I was sleeping and I felt like my privacy was completely violated. My key card stopped working several times, and eventually I was without a card to get into my room. I am extremely disappointed as this is was not the quality of service I thought i was paying for, moreover this was not the hotel I paid to stayed in. I would have expected to be refunded for this but no compensation was provided to me.

Welcoming hotel. Great communication. Warm rooms. Clean. Comfy beds. Warm shower and hairdryer in bathroom. Breakfast adequate. Nice staff. Tea making facilities only for one day. Not restocked unless you pay extra. Clean, warm, friendly. Not modern.

So, I just had the displeasure of staying at Hotel Venezia (more like Hotel Hot Mess), and let me tell you, it was a disaster from start to finish. First off, the front desk crew was too busy chatting away to notice guests standing right in front of them. It's like, hello? I'm paying to stay here, not to be ignored. Housekeeping was a joke. My room looked like it hadn't seen a vacuum in a century, and the towels were probably older than the building itself. Trash? They must have thought I was collecting it as a hobby because they left it all behind. Don't even get me started on the so-called restaurant. The staff acted like I was asking for the moon when I wanted a simple menu suggestion. And good luck getting a meal that doesn't taste like it's been microwaved a dozen times. Communication between the staff was a hot mess too. I felt like I stumbled into a sitcom with everyone talking over each other. No wonder nothing got done right. Hotel Venezia might look fancy on the outside, but it's all a facade. Save your sanity (and money) and book somewhere else. This place is a train wreck of unprofessionalism, and I wouldn't wish this experience on my worst enemy.

Supposedly a 4 star hotel, however, once I was in my room I noticed the floors where dirty and hairs were stuck to the wall around the shower which was disgusting. The room was far too hot with no way to cool it down which made it difficult to sleep and relax. Tea and coffee was provided, however there was no kettle! I was told to ring reception each time to request a cup of hot water to enjoy a tea or coffee. They clearly can’t be bothered to buy new kettles for the rooms which are missing them. After my first full day in Bucharest I arrived back to my room to find men’s hair all over the bathroom floor which I found not on my disgusting but disturbing as well, the cleaning team need some training as this is clearly acceptable to them. I showed the receptionist who was obviously disgusted as well and she requested it to be cleaned the next day. Obviously, no one checks the cleanliness or work of the cleaners before guests arrive - you arrive and then have to ask them to clean the room (you would think it would already be clean). For a four star hotel I was really disappointed and wish I’d stayed somewhere else.