The hotel is amazing. The staff were really helpful, Thank you so much Andrea for a warm welcome. Daniel was very helpful and really warm too with great sense of humour, we had 2 days to see best attractions nearby and he made sure we did this by explaining the Map and planning it.
Lots of breakfast varieties to choose from. The waiters were very kind, always ready to fill your water and get more coffees.
Cleaning ladies were lovely and helpful too, Service is excellent, I needed new pair of slipper because used the first for the health club and they got wet and they gave me another one for free.
The hotel is beautiful and has tasteful decor and the rooms are clean well maintained. Totally recommend staying in this hotel. Thank you so much for making our stay special , we definitely felt well looked after
Marriott upper-scale properties, such as their Autograph Collection &/or Tribute Portfolio brands, continue to miss the mark. Weak management seems to plague many of these properties & consistent delivery of Marriott's Bonvoy Program only exists in the minds of HQ Executives. The experience of Bonvoy Members is something quite different in reality, since members NEVER know what to expect until they check in. Just finished 12 nights in 6 different European Marriott brands in 3 countries & only 1 even bothered to acknowledge our lifetime elite membership status. Otherwise, we received the same treatment as a guest staying at a Marriott property for the 1st time. The Marmorosch is indeed a beautiful property -- or at least the exterior & lobby area are. The rooms themselves are more more like Fairfield Inn properties in the US. Basic to the extreme & poor housekeeping was evident throughout the property. Trash that littered the floor on arrival was still there 3 days later, as were the blood droplets on the bathroom floor, & one has to question what type of housekeeping would leave a bed in the condition of the one in the attached photos? Only 1 side of the huge hand-pull drapes worked & could be opened, so we called to ask that someone be sent to fix the other side. A pleasant gentleman promptly appeared to tell us that they could not fix the drapes because a separate company had to be scheduled to do the repair. We subsequently learned from an honest employee that the non-functioning drapes issue has plagued the property since opening & is well known to owner/management. The property was previously a bank so there is a bar in the lower level Vault area, which one would incorrectly assume to be a beautiful & sophisticated location for cocktails. Unfortunately, as you descend the stairs to the lower level the loud & pulsating disco music immediately lets you know that your expectations are incorrect. We looked in the door & decided to not even bother entering & returned to the beautiful Lobby for drinks, but left after 15 minutes when no one arrived at the bar to offer service, & others who were waiting when we arrived were still unserved when we departed. Breakfast was a manic mess since the room where it is served is not capable of meeting guest needs if the hotel is more than 75% occupied. Many of the food items that should be hot are cold & unappetizing. Never saw a breakfast menu on a table in the first 2 days of our stay, & only after asking about cooked-to-order items that were being served around us on the 3rd day, were we given a menu with several options that are, in fact, available for breakfast. Check-in was the biggest fiasco we have ever encountered at ANY Marriott property. A full 50 minutes to check-in with only 2 employees manning the 4-5 positions & the Bonvoy Member sign on the front desk was completely meaningless. Only after several guests began to openly complain about the wait did a 3rd employee appear, but she gave ZER
CCeline ArgyropoulosThe stay was really great! the communication was smooth. The flat is clean and has everything one needs. I would ask the owner to consider adding a small trash bin in the bathroom, for women who need to dispose of certain things, without having to go back to the flat (my flat had a completely separate private bathroom, so I had to go through a small corridor to go back and forth, but this corridor is protected by a main door and gives access to only the flat and another one). The second suggestion would be to leave a roll of plastic bags, for the bin in the kitchen.
The location is a bit far from the center, so if you want to stay for a short period, I would advise another location (it takes around 30min to get to the center). The area is rather quiet, although Bucharest is known for the heavy traffic (and, apparently, many speed drivers and cars with tuned exhausters?).
The washing machine and the drying rack was a very nice bonus, they even leave some pods to do two loads. overall really great!
Overall a pleasant stay for a 3 day city break. The room was quite small. There was no bin in our room, only a small bin in the bathroom. The toilet was leaking near the end of our stay. The pool is really nice. We asked reception if there would be towels at the pool and they said that we had to bring our towels from our room, which had been used multiple times already due to the fact that the room was not cleaned every day. This was not the case though, there was loads of towels to use at the pool. The receptionist obviously didn’t have a clue and sounds very uninterested when enquiring about anything. Everything else was up to standard for the price that was paid.