The members ,the localization, the facilities... a perfect place to stay in Buenos Aires. There are no issues about our stay in this classic and elegant place. The breakfast is wonderful and the personal, very polite and well prepared for the functions
TV broke down first night. Telephone not connected. When calling reception, house keeping, concierge no one answered, until you call Emergency to get a reply. Air conditioning not on. Bathroom rather tired, broken toilet fitting. Safe locked itself and couldn’t open.
We were very excited to stay at Hotel Casa Lucia, but unfortunately, the experience wasn’t even close to 5 stars. At check-in, there was zero recognition of Hilton Diamond status and no mention of any benefits or breakfast. We had received an email prior to arrival and had sent our requests for a spa appointment. No mention of this either. I had to bring all of this up and then the lady had to call to see if anything had been confirmed. Then I had to get clarification on Diamond benefits (still unsure what exactly they are). When we got to our room (601), it was like we entered a refrigerator. The AC was set to 10 degrees C if you can believe it. The room was tiny, with a small window facing the windows and balconies of another not-so-nice building. Not the view of Buenos Aires we were hoping for. All of that aside, the condition of the room was atrocious. The carpet was stained all throughout the entryway and next to the bed, and there were scuff marks on the walls. The bathroom had the smallest shower I’d ever seen, with one of those plastic white trays for a floor. When showering, water would spray out of a large open gap by the glass door and soak the bathroom floor. The shower gel, shampoo, and conditioner were in large plastic bottles that were crumpled and disheveled because they didn’t include the pumps and previous guests had squeezed the hell out of the bottles already. Room 601 was also right next to the cleaning closet where workers would go in and out all day, chatting and slamming the door. Lastly, when I tried calling down to the front desk to mention these issues, on the 1st try I was on hold for 5 minutes and then was hung up on. The 2nd and 3rd tries they just put me on hold and never picked up. Finally on the 4th try someone picked up. After going through these issues, the person just told me a manager would call me back. No one ever called back. Sadly, not surprising at all. This is a 3 star motel (if that) masquerading as a 5 star hotel. It’s a shame because the lobby/bar area is really beautiful. Service is embarrassing, and don’t even count on any additional effort or a slightly better room if you have Hilton status. Do yourself a favor and book the Four Seasons or Park Hyatt. At the prices Casa Lucia is charging (even when using points), it’s just highway robbery.
I stayed at the Park Tower, a Luxury Collection Hotel in 2011 and it was great. Unfortunately, 12 years later, the hotel is really rundown, poorly kept and my corner suite was terrible. I went to Buenos Aires to attend the Panamerican Congress of Ophthalmology and stayed 4 nights, March 16-20, 2023. Despite being Platinum, I could not check in to a room upon arrival to the hotel at 12:30 pm. So we went to the pool, but it was at the Sheraton Hotel next door. The pool chairs were very dirty looking and every single chair was stained; everything at the pool looked dirty, paint was peeling off surrounding walls and accessories were rusted. My room was extremely hot as the air conditioning did not work. When I asked someone to check the air conditioning, the person who came said to close the curtains if I wanted the room to cool off. What is the point of paying for a corner suite with windows on 2 sides if I have to keep the black out curtains closed? The shower flooded the bathroom floor and the person who came to check said it was fine. The shower flooded the bathroom floor daily. Housekeeping had to be called to make up the room every day in late afternoon. Towels were removed but not replaced in the same numbers. I had to use extra towels to dry the bathroom floor daily. The washcloths were also not replaced after the first day. There was a coffee machine but the coffee pods were not replaced. There was no turn down service. I paid for club access and found out that the club was at the Sheraton next door and only open from 2 pm to 8 pm, so no breakfast! The quality of the food was poor. There was one restaurant in the Park Tower hotel that served breakfast which was pretty good. Despite the elevator button indicating “Business Center” on the second floor of Park Tower Hotel, there is no Business Center at Park Tower - it is also at the Sheraton next door. Service is generally poor across the board - the concierge did not know whether the restaurant served lunch! He also would not call me a taxi to go to the Rural Convention Center when I asked. I am not sure why they are there if they don’t provide concierge services. I love Marriott Hotels and this hotel definitely does not meet the expectations or requirements of a Marriott Hotel. It is badly in need of renovations, repairs and personnel who are willing to provide good service. I enjoyed Buenos Aires very much despite staying in a terrible hotel because of fabulous restaurants such as Don Julio, Elena, Cabaña Las Lilas, Tango show and dinner at El Querandi and the beautiful city my friends and I saw in our private tour - Maria Corbalan Bespoke Tours provide fabulous service and should be a model for the Park Tower Hotel.
This is a fantastic hotel ! Location , Quality of Rooms , Breakfast but above all else it's the Staff , at Reception, in the Dining Room and the people who clean and service the rooms ...all without exception ...superb. Friendly , efficient , eager to assist with all requests and always with a smile! They have made our holiday in Buenos Aires a great one and congratulations to NH Hotels for their staff selection and training processes. It's a winner and would highly recommend this hotel to anyone planning to visit Buenos Aires. Near to main shopping streets , a variety of restaurants and a short taxi ride away from all visitor attractions. Thank you NH Hotel Tango and your excellent staff.
This was my second stay at Novotel Buenos Aires. It is located in the heart of downtown on Avenida Corrientes just down the street from El Oblisco (the Obelisk), the iconic monument in Buenos Aires. This hotel is in the heart of the theater district and within easy walking distance of nice malls like Galleria Pacifico. I love the location and the breakfast buffet is very nice. My room was clean, well appointed and in good condition. House keeping took good care of my room every day. The hotel is extremely close to the subway line which makes the whole city easy to reach. My overall feeling is that for my business stay, this hotel was just right. If I came back for a personal vacation with my family, I would also be very comfortable at this Novotel. Great value for what you get. A small gym, a pool and very close to some amazing restaurants.
Nice location with very clean rooms, most the places that we wanted to visit. 10-20min walking distance, for longer trips we used Uber . But best part during our visit was the front desk staff, Zaria and Nestor was exceptionally nice and super professional. Zaire made sure that we have best possible experience during our visit in hotel and even giving us tips where to go and what to visit . Overall A++ Thank you .
ゲゲストWe had a good experience overall here, the room was nice, fluffy towels, close to shops, breakfast was very nice and good value ...But it was the staff who made our stay so great. We stayed here at the beginning and then again at the end of our 3 week trip. They booked a taxi for us arriving from the UK which was so reassuring to have in advance. They checked us in early when we arrived. Another colleague explained the currency situation- very helpful. And finally they helped us out in a bit of a crisis. My husband left his mobile in the taxi on the way to the airport when we were leaving Argentina. I called the hostel who had booked the taxi for us and the wonderful woman there contacted the driver and he came back to the airport- you never saw 2 more relieved people! Luckily we had given ourselves extra time at the airport so we were still in plenty of time. I'm so glad we stayed here rather than a hotel. The lonely planet said it was as good as a mid range hotel and it has a lot more going for it with all the help, hints and tips from the staff.
An excellent location close to Av Florida in the centre of town and walking distance to the Buquebus Ferry Terminal for a trip to Uruguay. The bed and room is very comfortable and breakfast is good. The staff were all courteous and friendly. We stayed here for 2 nights then a week in Uruguay before returning for 2 more nights. We left some of our luggage here for a week with no charge. On our second visit our room fronted the street which gave a view of the street performance on the intersection of Lavalle & Florida. We would certainly stay at this very reasonably priced hotel again.
SshawndaikiLocation, location, location.
Excellent Punto cafe across the road, a Western Union branch round the corner, police station 2-3 blocks down, lotsa grocery stores around you, walking distance to San Telmo market, location is Babel Studio’s greatest advantage.
The other thing about location would be Argentinian late night party culture, you may not get a good nights sleep.
Clean and spacious room, reliable AC, hot water and pressure, it ticks the boxes for what one would expect in a stay. The only improvement I would hope for is to adjust the shower head holder, I’m 6 ft and can reach it comfortably but for someone shorter it might be a stretch.
Also the monochrome design is modern and attractive but the white lighting makes the room feel harsh on the eyes. Warm lighting would do wonders for the space.
We did not have a smooth check in experience and was stranded outside for 15 min until another guest let us in as they were leaving. Would be good to receive check in info prior to the stay as the reception is not manned round the clock.
Overall a pleasant stay and highly recommend.
ゲゲストNo es un hotel, es practicamente un hostel, la habitacion que nos toco no tenia aire acondicionado, solo un ventilador de techo y una tecla que accionaba algo parecido a un extractor, habitacion muuuuy caliente, el baño no tiene siquiera una mampara para la ducha por lo que luego de bañ**** si o si hay que pasar un secapiso y llevar el agua hacia la rejilla de desague, el baño tenia una perdida de agua constante por lo que el piso estaba mojado todo el tiempo. Televisor de tubo con video cable, el check out es ANTES DE LAS 10 AM, aclarado en un cartel en la recepcion y tambien en la habitacion. Hay que dejar la llave en recepcion al salir del edificio y solicitarla nuevamente al ingresar. Ubicacion buena, a unas cuadras del obelisco pero ubicado al lado de un ”bar del metal”.