Recommend this hotel ove the other laquintas in Buffalo. I travel for business. I checked in the one in Tonawanda NY and noticed roaches. Immediately left and checked in here. Superior overall
We live almost 2 hours away, and stayed at Sleep Inn & Suites so our family of 4 could get a little extra sleep before an early morning flight out of BUF. We booked a room and parking package, which allowed us to leave our car in the hotel parking lot for an upcharge that amounted to half of what we'd have paid to park it at the airport. Our room (standard, 2 double beds) was not fancy, and the shower was very small, but it was clean, comfortable, and quiet, and everything was in good working order. Best of all, the breakfast offerings were set out early enough for us to have a delicious meal before we left, and our shuttle driver to the airport could not have been more cheerful or helpful. When we returned over a week later, late at night, the shuttle arrived to pick us up at the airport within minutes of our calling. We had such a good experience, we've already booked a stay for the night before our next family vacation!
Exceptional! Wow! The Westin Buffalo is the nicest hotel we ever stayed at. We originally went to Niagara Falls but it was a horrible experience. I called the Westin Buffalo and from the minute Nadine took the phone call until check out we were treated like kings. This hotel is immaculate! The decor is gorgeous. Very clean. Great food and coffee. We plan to continue our stays with Westin for future trips. Thank you Nadine and all of the exceptional staff.
ゲゲストStayed here on March 16th. We were in town to attend the Journey concert. At approximately 5:30am, the fire alarm went off. It was a loud screeching alarm. We were advised over an intercom to evacuate the property. It was rainy and cold and we waited outside for over an hour. We were finally advised to go back to our rooms. After getting back to sleep, we were again awakened by the smoke alarm at 10:00am. We weren't going to go stand outside again, so we gathered our belongings and left the hotel. I sent an email to Marriott customer service asking for a partial refund or some Marriott points for our inconvenience. As of this date (March 29th), I have not heard back from them. I've been a Marriott customer for many years. Very disappointed in their poor customer service!
Good experience in the hotel itself. However, I was blown away by the service I received from Phil Johnson, during the dinner on the night of November 4, 2023. He went out of his way to accommodate my dietary preferences, when there was no other option for me. He told me that the vegan dish that he made for me was his first attempt, and it was delicious. While I might be biased, I can say it looked way more appetizing than what the other guests were served! My hats off to Mr. Johnson, who also wouldn't accept a tip from me, instead advising me to leave a positive review for the benefit of the entire establishment. On top of all of this, he kept checking in on me, asking me about my dietary restrictions, and did this all because all of the chefs/cooks had gone home, leaving him to fend for himself. Imagine being so dedicated to your craft and your employer, that you sacrifice your own time and decline a monetary tip just to serve the clientele. I was absolutely blown away by this experience, and I do hope for the best for Mr. Phil Johnson.