マントラ オン ビュー ホテル(Mantra on View Surfers Paradise)

Hotel staff counter were really informative Gave us free wifi Clean room plenty desk bench space if needed to work ect Pretty brow at night Hotel had vegan body products to use Shower amazing water pressure and heat had a buffet breakfast was good staff were very attentive If travelling with kids there’s arcade down stairs Spas on 4th level good for all Right down stairs convenient store Also tram 2 min walk Beach access fee min walk as well as coffee club around corner and other food easy quick walk Stay just with partner but Would bring kids back to stay 👍🏼

整體還不錯，其實不太值這個價，不過旅遊地就這樣，算是性價比不錯的了。前台服務也不錯，就是按金到現在沒退，不知道什麼情況。

酒店離海灘超級近，海景房在床上就能看到海，景色很贊。就是check in 的時候給好多別的國家的人都提前了，就不給我們提前，一直等到下午兩點才讓入住。賓館裏的洗髮水沐浴露護髮素都用完了，更換不太及時。

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

景觀一流，位置很好。但比較老舊，不提供牙刷，白水