プエブロ ボニート モンテクリスト ラグジュアリー ヴィラズ - オール インクルーシブ(Pueblo Bonito Montecristo Luxury Villas - All Inclusive)

This was our third year at Monte Cristo Estates we love this place!! This time we were disappointed in the restaurants sometimes food was even ice cold menu options were not all available either

The property itself was clean, upkept and pretty. However, our villa, was old and needs a definite upgrade. I am not one to complain or do a review on anything, but I spent a lot of money and expect a place w the times. Chunks of floor gone, patched walls, every faucet in every bathroom, old w lime around and on them. Dryer didn’t work, no laundry soap. Sorry but I feel if the owners of this particular villa should be told

Broken toilet,unfinished painting, lights not working, broken knobs on cabinets, half ass cleaning of the luxury villa. When u pay this kind of money service and maintenance should be perfect.

My family and I were at Pueblo Bonita during a category three hurricane. It was very scary. However, the staff was so accommodating even during the height of the storm. They made sure that my family had food and water, and that we were safe not one of the staff took the stress out on any of us. They were all so friendly and ups bearded during the entire situation. This happened on our last day of our vacation. We were stuck here for an extra two days During our entire stay, the staff was excellent and friendly. It was very easy to book excursions they were very helpful in every way my husband and I will be coming back here with our family at least once a year for the rest of our lives this was an amazing experience.

When we checked in we were told that our villa that was for “up to 10 all inclusive ” wasn’t actually up to 10. We paid another 3k+ dollars because all inclusive wasn’t included in that. Management was no help and the girl that was helping us who said she was the reception manager was extremely rude. She was trying to give us analogies on why we were in the wrong but they didn’t make sense. When we got to our villa it had ants and little tiny bugs everywhere. The ice maker didn’t make ice and so we had to request it. The cleaners that came daily were great and so was Alex who we went through for anything we needed. We rented a golf cart for the week and I don’t think it’s worth it. They tell you that you’re able to take it anywhere in the resort but you can’t. The food has gone down hill since we were there two years ago. The best thing we found was brunch at the golf course. Dinner there for an up charge was also an option and was worth it! Service by the pools was pretty good as well. Due to the up charge, front desk girl who was so rude, bugs, and the food quality I wouldn’t go back.

Too many flies. Everywhere that we went to eat there were flies. Even when we sat inside to eat, there were flies.

Property is clean and beautiful! The staff are great! Karen Diaz made sure we were taken care of the whole time. She was very quick to respond to our needs. Shuttle services and drivers were timely and very polite. Room service was also punctual! Our whole experience was great from start to finish! Will definitely recommend and visit again!

The property is old and not well maintain, we had a rauch in teh bedroom flying around, the water they use to water the landscaping is not clean and smells like sewage. The villa was in really bad conditions, the BBQ was extremely dirty, the pool had thousands of tiles missing. The service at the front desk is very unfriendly and they just don't smile at all. The restaurants Are extremely busy, you have to make lines of 45 minutes to get food that takes other 30 minutes to be served and with bad attitude. Overall is a 6 for me. I will never be back there!

The private pools and hot tubs were amazing. The view is phenomenal. Need more options for food on the room service menu.