The price was right. The room was well equipped and comfortable. The desk overnight clerk was very accommodating and friendly. My only complaint was the continental breakfast was not edible. The yogurt date was not visible, the bread/muffins were stale. It was an all carb breakfast and not appetizing at all. Plenty of places close by to eat so that was a plus,
The Westin was very centrally located close to shops and restaurants. Easy self parking at the resort at no extra charge was available. We booked an ocean view double queen room with a balcony. The room had a lovely view. I only rated our experience four stars due to just a few issues. When we booked our room, the Westin site had a banner that said we would be charged a $35 per day resort fee that included bikes for two, beach chairs, and island shuttle service. When we checked in, we were handed a flyer that listed available amenities and on that list was, “discounted bike RENTALS available.” Confused, we pointed out to the very nice person who checked us in that our main focus during our stay was to explore the island by bike, and the reason we decided to leave our own bikes at home was that we were told bikes were included in our resort fee during our stay. After just a brief moment of haggling he agreed that it was confusing and agreed to comp our bikes during our stay. This is an unacceptable and unnecessary confusion for guests, making a difficult situation for staff, and gives an unfavorable impression of the “resort” from the very start. Additionally, all the amenities at the hotel seemed understaffed, and worn out. We saw stacks of beach chairs near the beach walkover but no attendants. The pool area later in the day was a mess of wet towels abandoned on chairs and needed a refresh. The hot tub wasn’t hot and needed repair. Another slight issue with the hotel was that our room seemed very damp when we first arrived. The carpet felt wet. The air conditioner had been left running with the fan in the ON position. It’s possible that this made the room more humid. We switched the AC fan to AUTO and the issue was resolved by the next morning. The beds and linens were very comfortable but the bathroom seemed a little tired and could use a remodel. Lastly, we were disappointed when other guests around our room chose to smoke on their balcony. I suggest that if this is not allowed, the resort should put small No Smoking signs somewhere out on the balconies to remind their guests. All in all it was a pleasant stay. The grounds around this hotel are beautiful, beach access is easy, staff were accommodating, and it’s hard to beat this location. Next time we will probably bring our own bikes and either stay at a different “resort” for more pampering or a less expensive more do-it-yourself option. This hotel charges for the former but in reality runs more toward the latter.
This hotel we stayed at one night May 12, and breakfast was very limited for selection. several days later I checked my credit card and found a $30 charge. Upon calling the hotel, the desk clerk said it was for 2 missing hand towels. I asked to speak with the manager and was told that he had quit and when asked the reason it was said for people being charged for missing items, towels, etc. i was told to dispute this with my credit card, which i have promptly done. On Friday May 17, upon our return trip home I stopped at this hotel and asked to speak with manager. The two female employees said that there was no manager he had quit due to disputes over missing items. They also stated that 20 people had called to complain about being charged for missing towels or items from the room. The rooms are said to be cleaned by a husband-and-wife team who won't allow anyone else to help. Upon looking at the book, it was written several times where there were missing towels. The employees said the owner would not do anything to rectify this and we should file a dispute with our credit card company. Wyndam will be notified of this scam and travelers should avoid this hotel at all cost. Very poor was to run a business and treat people.