可能であれば、このホテルを避けることをお勧めします。この滞在には多くの問題がありました。構造的な方法でこれを打破しようとしましょう。ホテル:このホテルにはポーター、トロリーカートはありません。So if you're traveling with a family and have bags / need baggage assistance you're on your own. There are a lot of mechanical problems at this property.ロビーで尿器を使いに行ったら、尿器の底をかなり文字通り注ぎ、まるで配管が繋がっていないかのように床にまっすぐ。そして、私が彼らにバスルームを閉める必要があると彼らに言ったとき、彼らは彼らが気づいたことを認めました。自動ドアの入り口は誤って発射されました。ランダムに開閉します。障害物コースのようなものです。エレベーターのセンサーが機能しなくなり、3回は私や子供たちを食べようとしました。ある時点で、エレベーターのドアは激しく閉まり、私を後ろにノックし、2歳と5歳の子供は自分でエレベーターに残されました。Thankfully they pressed the correct floor number. Service: As a Lifetime Titanium Elite we've grown to appreciate the little things that a property can do to make your stay special. That's not really in the vocabulary for this place.まず、私たちは2人の子供と3人の大人がいることを知っていたので、2つの部屋を予約しました。ホテルに手を差し伸べて、一緒に旅行している家族であることを彼らに知らせたにもかかわらず、彼らは私たちを2つの別々の階に置こうとしました。また、お客様が獲得したバウチャーである「スイートナイトリワード」を提出いたしました。奇妙な(そして会社の政策に反対して)彼らは私たちの報酬を償ったが、それからスイートを与えなかった。彼らはステータスを持つ人々が滞在している部屋だけが適格であると主張したので。すみません、それは遠くから真実ではありません。それはあなたがあなたが言っている部屋のためにあなたのポイントを償うことができると言うようなものです。🤣そして、小さなことについて話しましょう。水。ステータスを持つゲストは1泊2本の水を手に入れる権利があります。私は100以上のプロパティに滞在しました。最悪の方法で100分の1であることにACポルトを祝います。彼らは私たちに水を与えることを拒み、ミニバーからそれを購入できると助言しました。私たちは部屋ごとに1本のボトルを与えられました。だから5人のゲストのために2本の水。1泊。あなたがステータスを持っていてこれを読んでいるなら、私はあなたにコーヒーを吐かせるようにあなたに謝罪します。しかし、真剣に。それは奇妙です。あなたはTitaniumステータスを稼ぐために年間75泊をしなければなりません。それはfffffsの酒のための水のボトルです。ああ、また、ステータスを持つ人々のために、あなたはあなたが歓迎の贈り物を受け取ることを知っていきます。だから本質的には、彼らはあなたに朝食1/3を与えています。そして、それは1つの部屋だけです。彼らは私たちが支払った2番目の部屋にそのアメニティを拡張しません。部屋:S
Thank you for giving us such a fantastic experience, your hotel and the views from our room were just outstanding! We loved reading about its history and about its floral theme - thank you. We had outstanding service from all your wonderful staff, even although some of them are still learning they tried their best to be helpful. Special mention goes to Rishi Raj in the Dining room for being so very helpful and efficient, always going out of his way to give us excellent service. Also, Andre in the bar, although still learning his trade, was very friendly and efficient. Tomas and all of the receptionists were constantly helping us and were very friendly. We thank them so much for upgrading us to a beautiful junior suite as we were celebrating our anniversary - so very kind and thoughtful. The girls cleaning our room did so extremely well. We would definitely recommend a stay at this beautiful hotel, being right beside the Douro river - you couldn't get a better position from our room on the 8th floor! The view of the river and sunsets were just spectacular. All I have left to say is thank you so very much to all the wonderful staff at the Pestana Douro for helping us have a wonderful holiday ! Porto is just beautiful and definitely worth a visit 😍
A quirky former paint factory (so they told us) set about 15 minutes walk downhill to the riverside of the beautiful River Douro, with all the cafes, restaurants and port museums. Hotel fairly grand looking and hotel staff all smartly attired. We were upgraded to a lovely suite with window overlooking the Douro. Negative for everyone else that all other rooms had windows facing into the courtyard which seemed a poor design. Buffet breakfast adequate, evening meal adequate.
I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!
旅先の様々な魅力を発見したいお客様に、Porto Domus Hotelは最適です。Porto Domus Hotelは、ビジネスでもレジャーでも、ボンフィンでの快適な滞在をご提供いたします。当施設はサン・ベント駅から1km、フランシスコ・デ・サカルネイロ空港から18kmと、便利な立地です。ポルト大聖堂やレロ・イ・イルマオン、アルマス聖堂など、周辺で多くの観光名所をお楽しみいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。ボンフィンの当施設には、駐車場が併設されています。
ゲゲスト2023.08.09
Me and my family are planning a holiday to Algarve, but as direct flights don’t run everyday to Faro, we decided to make a 3-day short trip at Porto before heading to Algarve. We saw Almada Domus on Expedia and decided to stay there as the photos look pretty and it describes its location as very central to all tourists attractions in Porto. Unfortunately, after we made the booking we realised that the hotel is actually located some blocks away from the main streets and requires a short climb uphill to get to, which will be a challenge for my husband who suffers from recurring Achilles tendinitis that makes walking difficult and would require walking aides. On the same day, within 2 hours after making our booking, I emailed the hotel to enquire about cancellation. I explained to Fabio (which I assume is the manager/ owner of the hotel) about my situation and at that time he seemed to be willing to accommodate my request but advised me to contact Expedia directly. I then spoke with Expedia and was told that they can do a free cancellation upon confirming with the hotel that they’re ok with it. Over 20 emails back and forth with the hotel since last evening, and this morning Fabio abruptly changed his tone and said he will not allow a free cancellation and we will have to pay a 50% penalty, as the booking is now “outside the 2-hour cancellation window”, and it would be “unfair to other guests” (even though I did contact the hotel about cancelling within 2 hours after making my booking, hoping to minimise the impact on their business). I was also told by Fabio that “Porto is a hilly city like Lisbon, which are not friendly for people with walking difficulties” and said but we can Uber everywhere…. I was very shocked with his last comments and obviously disappointed that he was unwilling to help even though he said he would at the beginning when I first contacted.
旅先の様々な魅力を発見したいお客様に、Holiday Inn Express Porto - Exponorは最適です。Holiday Inn Express Porto - Exponorは、レサ・ダ・パルメイラの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はフランシスコ・デ・サカルネイロ空港から10km、デベサス駅から13kmと、立地に優れています。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。レサ・ダ・パルメイラの当施設には、駐車場が併設されています。