This property has so much potential; the ”bones” are exceptional. When walking into the lobby, it felt like walking into one of the Ritz Carlton properties from the 1990s: beautiful chandeliers, classic wallpaper, crystal sconces, thick carpets, the works. The daily breakfast was also quite good (scrambled eggs along with the typical continental components). I echo what an earlier reviewer said about the in-room coffee pods: clearly the best I have ever had in a hotel room. The room was also elegantly furnished with the same marble/crystal chandeliers/classic wallpaper. I think the same designer from Ritz Carlton also designed the bathrooms with a separate W/C, double sink marble vanity and more marble on the floors. Lots of easy parking also made the stay easy. That said, I noticed a few flaws and am hoping that this isn't a trend. First, the pillows/sheets had an ”old” odor to them. It's hard to describe, but those who are picky about beds will get what I mean. The bedding needs to be upgraded; pillows, sheets & mattress pads would do the trick. Also, we did not receive daily maid service. I would have liked for those awesome coffee pods to be replenished and the garbage cans emptied. For the rate, I would have assumed these things would have been attended to. If they upgrade their pillows/linens, I'll definitely return. If not, I likely won't since I can't get past the odor in the beds.
I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.