グランド シティ ホテル- マーケット28ニア(Grand City Hotel Cancun)

The chef Karime was excellent and extremely accommodating.. the staff immediately responded to questions about distances and what was nearby and how to access it. Candy, Aracely, Dora, Aisela, Ana , Francisco and Alvaro kept us all functioning (tv and all else)and made our stay here rewarding and memorable It was a great stay!

I liked the room itself it was small and simple and had what I needed there is a cute bar down the street that I hung out at one night but it's across the street from the hospital and not exactly the greatest of neighborhoods. The tour buses don't come to this hotel so you either have to get an Uber or figure out how to walk to the nearest pick up spot. For my quick stay this was fine but if I was staying longer than two or three days I would definitely find somewhere more accommodating, closer to restaurants and transportation. I didn't have that much interaction with the staff but they were friendly, useful and spoke English.

It’s a hidden gem. My daughter and I truly enjoyed our stay it was nice and quiet.

Clean, helpful staff and access to places I want to go to

Decided to stay an extra night in Cancun and this small hotel was perfect! Centrally located, facilities were great! Staff was friendly and accommodating. Bar next door was a lot of fun and had live entertainment. Only downside was alcohol is not allowed in the pool area.

Great Friendly Staff, Pool, Clean ROOM Hotel, Good Breakfast.

The rooms were spacious, the property look good with the exception that they are under construction and fail to mention it. The bed sheets were not changed every day and the cleaning person just limit to pick up the big stuff and make the beds. The staff was very polite, friendly and very helpful.

At the time we booked we were excited about the pool. Once we arrived we saw MAJOR construction to the surrounding area of the pool as well as the room areas. So there was no pool access. It was some banging noises during the night. We were given the option of a refund but that was literally the only hotel in that area so we stayed. The room was very nice. Staff was really great. I adore boutique hotels. I would stay here again just to experience the pool area and the locals. Those things are very important to me.