ヘリテージ リゾート オブ カオアイェン(Heritage Resort of Caoayan)

The place is quiet and the pool is big 👍maybe we book again ,approachable staff and adobo is delicious

Quiet place to stay in. However, the aircon is not keeping the room cold. The shower would be better if it's working properly and if there's proper ventilation as not to retain some bad smell. It would be great if the property has generator in case of power interruption to avoid having a very hot room and interrupted work (in case you travelled with your work). Some staff are OK to deal with but some doesn't compromise to meet the guests' needs and are unaccommodating. The pool slides are always turned off and it took the staff almost half a day to clean the pool, making guests unable to enjoy it. The property is also located beside the cemetery and public transportation is hard unless you brought your own car.

Staff are very friendly and helpful.

AVOID this place! It is situated right next to cemetery. The resort was also used as a covid rehabilitation facility. These two things are not disclosed on Agoda website. I booked and paid for 2 rooms, 2 nights..We left as soon as we got there, they refused to refund which is fine as per booking cancellation policy, i guess that’s the only way that place generates income, from all the cancellation with no refund. There are NO other guest when we got there too which made it even scarier. I will NEVER recommend this place to anyone. Pictures advertised are misleading, the place is very dirty.

Superb staff but they can clean the place more. Property looks clean but it didn't feel as clean. They also need to put rugs by the entrance and also by the bathroom door. Rugs are useful especially when it rains like it did when we were there. The staff were really nice, I can't complain.

********** should update info on their website. There’s no wi-fi when we got there. They’re saying they just opened 2 days ago but I booked a week before when I was in Vegas. Besides that the staff was friendly and service is good although it’s hard to find the hotel because their sign is so small, we passed it several times. They should also clean their cabinets and add small refrigerator. Overall it’s all good, nice and quiet.