Very clean and well maintained rooms and tue daily gifts were great ones.
However, the staff promised to email my receipt but until now they have not done so. Now my company has not refunded me my accommodation bill because I couldn’t present my cash receipt since my payment was in cash.
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ゲスト
2024年2月4日
We arrived with high hopes having had a lovely stay at their sister hotel in Knysna but were sorely disappointed. I was with a small group tour by Cox & Kings. We arrived mid afternoon and they were not ready for us; took ages to check in. The room (605) was lovely though very noisy because the hotel is on a busy road but there are great views over the city and Table Mountain but the staff leave a whole lot to be desired. They are surly, inefficient and (for the first time anywhere in South Africa) and just unfriendly. Wholly unprofessional in fact. Despite the room information book saying room service was available from 0600 to midnight, it was impossible to get a drink in the evening as the restaurant and bar closed at 8.30! The “swimming pool “ is about the size of a footbath surrounded by a small patch of artificial grass two sun beds and a few chairs. Again no service or towels Definitely not to be recommended and does not deserve to be in the same group as Knysna Hollow The
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jimrielly
2024年1月31日
very convenient location, super-friendly staff, very clean, great AC, great breakfasts. Be sure to go across the street and walk through the Company Gardens and enjoy some green space. They have a shuttle to V&A but it's every 2 hrs so we usually took an Uber as more convenient (very easy to get and well priced).
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ゲスト
2023年12月11日
The room was classy and hotel design was elegant. And the mountain view from the room was refreshing each day. The hotel staff and service was also good and cooperative. 2 things though : I was there for a week and being a vegetarian there was very limited option in buffet and that too repetitive at times. And secondly, the hotel faces load shedding often but most importantly the guests should be informed prior.
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ゲスト
2023年11月2日
Loved the location and the breakfast was the best thing. Very friendly staff especially this sweet lady at the restaurant. Definitely would stay again whenever I visit Cape Town. I would suggest adding some halaal options in the restaurant's menu as the chicken is coated with ham, otherwise I had an amazing stay.