カーメル バレー ランチ イン ザ アンバウンド コレクション バイ ハイアット(Carmel Valley Ranch, in The Unbound Collection by Hyatt)

這家酒店環境、位置，設施、包括前台的服務都非常非常棒，特別是環境，但是今天晚餐體驗真的令人失望至極，首先我們點完餐以後，第一個前菜倒是上的蠻快的，但是沒給我們備餐盤，我們招手叫了以後才送過來，而且沒有那種正常的餐廳失誤的應有的道歉，第二，上了前菜以後，等了將近30多分鐘。沒有任何一個菜上來，也沒有人進行解釋，餐廳經理幾次巡台都略過我們，當時餐廳人也不算多，（衹有我們兩人是亞洲面孔）也不是什麼就餐高峯時段，等待期間我們把一個服務員叫過來，那個服務員（印度裔的女的）態度非常生硬的説，I think they’re doing, 然後就走掉了。太生氣了, 我們去前台投訴時，他們經理風一樣的出現在我們面前（之前在餐廳對我們視而不見），又是道歉又是説送餐到房間，免除晚餐的費用）。為道歉而道歉，態度一點都不誠懇，晚餐廳的劣質的服務態度直接拉低了Hyatt的水準，這種看人下菜的餐廳（酒店），直接拉黑。[弱][弱][弱]。（早餐服務很好，我們問了後得知和晚餐不是同一個團隊）。

房間服務都還可以，收取費用產生了異議，影響心情。

設施：好 衞生：好 環境：好 服務：好 泳池🏊漂亮

非常適合家庭親子游。酒店每天有好多活動，我們這次去是萬聖節主題，可以讓小朋友們瞭解很多小動物的知識。

Great for families. Unfortunately we were there during construction so no playground on site right now but it sounds like they are remodeling for something bigger and better. We are excited to return and see what it is!

I completely loved the ranch but was little confused how some workers didn’t seem to care at all. One ins

Very nice property for family with kids. Sports ( Golf, Tennis, Pickleball, Swimming, Hiking) facility is fantastic. Good dining options around the facility.

This was our second time staying at this resort, and it was just as stunning as I remembered. Absolutely beautiful property with wonderful rooms and helpful staff. My only small gripe would be that some of the outlets in our room didn’t work, and the headboard light was not working for some reason as well. Overall another amazing stay. You won’t regret vacationing here!

To the restaurant: please don't serve the same vegan dish under two menu headings (cabbage, mushroom.) The vegan pasta was gross. Please up your game here I can spend this much money in SF for easily better vegan food at Shizen or similar. Also, no one in any depar**ent on the property answers the phone. Seriously. In room dining, guest services, activities, 10 calls each no answer.