ホリデイ イン & スイーツ シカゴキロル ストリーム (ウートン)(Holiday Inn & Suites Chicago-Carol Stream Wheaton, an IHG Hotel)

Pleasantly surprised w/ room quality & amenities! Restaurant was also fantastic! I recommend the Mexican skillet for breakfast & the hamburger & fries for lunch!

The rooms really need to be updated. the room had a broken door and the shower panel was coming off.

We have been here several times and each stay has been comfortable and enjoyable. Staff is friendly and helpful, rooms are clean, pool is clean and nice, and the restaurant is great. Also, many places nearby to eat as well.

Front desk friendly. Good little convenience store. Love the hallway up to the elevator.

Patty went above and beyond to make sure we had everything we needed. She was so sweet and kind to our family during our celebration of life memorial for my aunt.

We mistakenly left two important pieces of luggage in our room. We realized the loss two days later, called the front desk, located the items and within hours had a nearby family member retrieve the bags. I am grateful for the kindness and the professionalism of the staff who helped us. Thank you!!

Staff were friendly and available to help if needed. Furnishings and decor were updated and pleasing. The mattress was comfortable, which is an important comfort factor. The hotel actually exceeded our expectations, as the photos on the site seem to show more worn and outdated facilities.

The front desk employees were very nice! My grandkids were disappointed having no continental breakfast!

I booked my stay through *******, I have always done the reserve now pay later option and have never had an issue at check in, when I arrived to check in the hotel desk employee that was checking me in, asked for my name and then immediately said we already charged the card you booked the room with on *******. And that is not the card I wanted to use I never gave authorization for him to do so or the hotel in general. That is why I always use the pay at hotel option because what if I wanted to pay cash for the room or use a different card at the time of the stay. He did reverse the transaction and told me it would show back up in my account during the week. It was still not ok doing without authorization. He also never once asked to verify my Id or drivers license. I could have been anyone using someone’s reservation.