フェアモント エル サン フアン ホテル(Fairmont El San Juan Hotel)

Was great experiencing PR and Family. The entertainment and a**osphere was great.

前台服務十分熱情周到，但酒店實在是太老了，設施很一般，覺得有點overpriced。大堂很好看，但房間一點沒有高檔酒店的感覺。晚上客房服務送東西要等非常久。

Property was good but the pools were always at capacity with little open seats available unless you go early to get your seats.

Outstanding service. The staff was able to accommodate several uncommon requests and needs that we had without any hesitation! Beach staff was also quick to please with towels shade umbrellas and food and drinks.

It is pricey but had a lovely stay at this hotel. It is very close to the airport and there are a lot of little (cheaper) restaurants outside the property that are walkable. The food every where was bland sadly. The pool area is large and there were plenty of pool chairs available. There is a private beach as well. The lobby/****** gets very cold in the evening so bring layers. The ****** bar is much cheaper for drinks. They also have live entertainment nightly. The rooms were spacious and clean. The staff were very friendly. It was about a 20-30 min Uber to old San Juan and it was very easy to get Ubers from the hotel. All in all great stay for our baby moon. We went in mid February so not many children around and it wasn’t very busy.

This is our 2nd time at The Fairmont El San Juan Hotel. Staff was awesome, Food was great and this is our favorite place to stay.

We love staying here, however, this time around there were several cats freely walking around the outdoor areas. I am severely allergic to cats so this was bothersome. There were also several dogs staying at the hotel. I had an issue like an allergic reaction whenever I was in our room. Not sure why. The room was clean but had a stale smell. The staff are wonderful! They need to do something about the water leaking out to the floor when showering. We had to put multiple towels on the floor.

Overhead shower in the room did not work. Front desk staff were not responsive to our daily requests to fix it.

Room was above the night club and and pounding noise from the speakers u till 3am for 3 nights felt like punishment.