This little hotel was even more beautiful than I was expecting. And the staff, just wow! This boutique hotel, and the larger, gorgeous Santa Clara, are linked. They are one block from each other, and the stroll is so dreamy. The Santa Clara shares the gorgeous pool, the fitness center, room service and breakfast with the boutique Bovedas hotel.
We got the Family Suite: 2 Bedrooms, Ocean View. The doors and windows to the balcony were soundproof, so we didn’t really hear any traffic. We LOVED this room! Downstairs was a kitchen, living room, queen bedroom/bathroom combo. Very spacious. The beds/bedding were very comfortable. There were fresh flowers waiting for us. Hardwood floors dressed the stairs and the loft. There was a sitting room with a king size bed and a 2nd bathroom with separate sink. With tapestries on the walls, and a shiplap style ceiling, it was beautifully designed. The AC worked very well. No humidity. We loved how it smelled in the rooms. So fresh.
What made this hotel so exceptional was the staff. Eric, Cristian, Adris, Ronal, Jose were outstanding. They helped us with anything we needed: excursions, taxi, carriage ride, dinner reservations.
One night, they invited us to a private party at the Santa Clara with drinks and apps. We also got to explore the history of the grand hotel. They even had a birthday celebration waiting for me when I came back from a day of sightseeing. They truly understand not just customer service but customer experience.
自動翻訳