ホテル フェニックス ビーチ カルタヘナ(Hotel Fenix Beach Cartagena)

Food &room quality are very good The service of hotel staff is also good They are very kind But I didnt like the beach of hotel

ウェブサイトによると、この物件は私が期待していたものとはまったく異なりました。スーペリアルームは清潔ではありませんでした。シーツには汚れがあり、私が表現したら、スタッフに交換してもらいました。動物が徘徊しており、中には攻撃的な動物もいた。開催されたパーティーと海のビーチベッドに基づいてこの施設を評価しました。決して戻ってきません。

ほとんどの部屋にはお湯が出ず、ウェブサイトにもその旨報告がなかったので、私たちが苦情を申し立てたところ、部屋を変更してもらいました。お湯が出る数少ない部屋のうち、空いている部屋があったのは幸運でした。 ホテルに所属する犬が5匹以上放し飼いにされており、宿泊客が翌日日光浴をするラウンジチェアのいたるところに置かれている。 燻蒸もしておらず、朝食エリアはブヨでいっぱいです ビーチエリアは非常に無視されており、醜くて汚いビーチエリアに限定されているホテルの宿泊者よりも日帰り旅行者が優先されています。

Amazing experience, staff was amazing and the place was 10 out of 10, highly recomended, u won't regret it.

Beautiful hotel on a little island just outside cartagena. Nice and open space, lovely beach cabanas. Service was really poor at first, but when we told them they stepped up their game. Wi-Fi was on-and-off.

very elegant hotel, perfect location at city center you can walk everywhere. Limited breakfast but was good.

First, they gave us the wrong room and were not honest or apologetic about it. They promised to give us the right room on the third day of the trip - when it was no longer occupied. They kept telling us different stories about why our room wasn’t like the room advertised. Then, we were without electricity from 10AM-6:30PM on the fourth day. It was quite scary of an experience because it was pitch black out and we weren’t getting any updates from the hotel staff. They promised the electricity would be back on by 5 but then they just kept saying, “it’ll just be 15 minutes”. It was 97 degrees that day and we had no fans or no ac all day. Also, there is very loud music that blasts all day and night that you hear in your room. It was very hard to get used to it and to fall asleep the first night.

The staff was 10 out of 10. Wes the butler was the best and made my bday soo special. The massage was the best and the cheapest one I had.

Was due a refund from this hotel. I reached out 3 times and no response.