カサ・グランデのクオリティ インホテル

This property was definitely overpriced for the what we received. Lobby was nice, if outdated, and at a glance appeared clean. The front desk has signs up that informed us that we needed to check out at the desk or at least call the front desk to check out. This made me wonder if they had an issue with credit card fraud. At check in, I requested a ground floor room and was simply told “we don’t have any”. When I said “nothing?” The desk clerk then said “not with your room type”. Well, why didn’t you say that and offer me the option to change? Which we did, going from a king to 2 queens. The clerk did not point out the room on the property map. Only saying I could drive around and park in front of the room. The room was dreary and dim, definitely not enough light. The privacy curtains didn’t close all the way, I used a hanger to clip them closed because they were broken in the middle and on one side at the top. The room smelled of urine. We had to let the water run for nearly 10 minutes to get hot water. The room was definitely in need up repair and updating. On checkout, while waiting for my receipts I noticed a breakfast room on the map. It was on the farthest corner from the lobby in the building with the sleeping rooms. I don’t know if there actually was a breakfast served because it was never mentioned at check in or out. We probably would have only had coffee. After checking out in the lobby I wanted to make a final bio break before getting on the road. The ladies room was marked as out of order and the men’s room was locked. When I asked about the restroom the clerk gave me a key to the ladies room which was obviously not out of order. We won’t be staying there again when there are so many other options