I booked a surprise getaway to Casablanca for my boyfriend’s birthday which was ruined by the hotel. Upon first arrival, the hotel is further away from the landmarks and train station than initially thought - around 25 min walk from the train station. When we entered the room the bedroom seemed nice, clean and modern. When entering the bathroom the towel rail fell off the wall and hit my partner on the head. The shower was broken and water came from a small part of the shower at an incredibly slow pace. The balcony doors do not fully shut and the hotel is on a main road so constantly busy with traffic sounds all throughout the night and the rooms are incredibly cold. The curtains also didn’t properly fit the balcony doors so there was no way of making the room dark. To top it all off, I was told by the staff that I had booked a transfer to RAK airport for 450dhs only to find out that they were ‘unsure who had said this’ and would not honour this they instead said we could get a taxi for 2000dhs. We checked out of the hotel early and will not be returning. We expressed our complaints to the front desk staff who called a manager to come and speak to us but she said she would not come downstairs to speak with us. Terrible hotel, terrible management and whoever runs the *********** page ruined our holiday.
自動翻訳