A sorry example of a Novotel. Embarrassing for an ACcor brand. Reception was always unmanned. You call from the room and nobody answers. The room is below a Novotel standard. Restaurant service is embarrassing as they are always out of Coke and what you order is not available as the vegetables are out of stock. You ask directions for money exchange and a grocery and the standard answer is across the street, not really helpful. Breakfast is okay. The coffee (according to my friend) and hot chocolate are quite good.
The condition of this hotel is the worst I have seen in the past 30 years! Customer service / Receptionist We came all the way from Chefchaouen and our driver couldn’t find the hotel. When we contacted the hotel, the receptionist didn’t want to give the address without my booking number from Booking.com. I explained that we booked directly, but he said he didn’t have a direct booking from us either. Finally he explained our driver where it was. Upon arrival I was asking him about the unpleasant and unwelcoming phone conversation we had and he simply said ‘you are here now”. He is clearly not fit for the job or in any other customer service role. Room 614 had a lot wear and tear and is not well maintained. Scratches all over the walls, floor pieces chipped, sliding door to the outside terrace couldn’t be locked, skirting heavily damaged, curtains not in good condition, dusty and were not able to hang properly. Worst of all was the state of the bathroom! They told us the hotel was build in 2016, but can’t believe this is true as it looks more like 1986. All was dirty and full of mold, see photos! The manager promised she would do something about the bathroom, but instead we got offered a different room which we didn’t accept. In our country we could never have a hotel open with such a bad and unhygienic circumstances!! Also the corridors, lift and restaurant area (chairs, bar & tables) were dirty. The people from the F&B department were very kind, helpful, friendly and well trained. Special thanks goes to Hamza, the guy who served the entire restaurant on his own in the evening.
慌しい一日の終わりには、オノモ ホテル カサブランカ エアポートでおくつろぎください。オノモ ホテル カサブランカ エアポートは、Nouaceurの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はムハンマド5世国際空港から2km、Oasis Railway Stationから29kmと、便利な立地です。付近にはMosquée De L'aéroport Mohammed VやMosquée Al Madina مسجد المدينة、パーク・ナイトなどがあり、Nouaceurの観光に非常に便利な立地です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。Nouaceurの当施設のお客様は、駐車場をご利用いただけます。