ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your experience did not meet your expectations, and I appreciate your candid comments as they are crucial in helping us improve.I regret that the standard double bed did not provide the comfort you expected, necessitating an upgrade to a king room. I am also sorry to hear that the bedding and pillows were uncomfortable. Rest assured, we are actively reviewing our bedding options to ensure we provide a more comfortable and restful sleep for our guests.Your observation about the room being 'tired' and lacking convenient plug sockets by the bed is equally concerning. We are currently in the process of evaluating our room amenities and layout to address such issues. In the meantime, we will ensure that any immediate measures that can be taken to improve these aspects are implemented.I apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We value your feedback and are committed to making the necessary improvements to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ホテルからの返信: Dear Guest,Thank you for taking the time to provide your feedback following your recent stay at Delta Hotels by Marriott Swansea. We appreciate your detailed comments as they help us improve our services and facilities.I am pleased to hear that you found our reception staff courteous and our rooms clean. It is wonderful to know that Lynne Davies made a positive impression on you during breakfast with her friendly and polite demeanor.Regarding your concerns, I apologize for the inconvenience caused by the lack of a safe box and mini fridge in some rooms. We are currently reviewing our room amenities to ensure a more consistent and convenient experience for our guests.We understand your disappointment with the absence of a gym, swimming pool, and spa. While we strive to offer a range of amenities, we recognize the importance of these facilities to our guests and will consider this feedback in our future planning.Your comments about the breakfast variety are noted. We will look into expanding our selection of cold meats and cheeses, as well as adding a salad option, to enhance our guests' dining experience.Thank you for acknowledging the friendliness and politeness of our staff, as well as the quality of our breakfast. We are committed to continuous improvement and your feedback is invaluable in this process.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Bruno Aguiar Jesus
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ゲスト
デラックスルーム(ダブル)
宿泊: 2024年3月
一人旅
4件の口コミ
4.5/5
非常に良い
投稿: 2024年4月9日
値段の割には、旅行代金はホテルから直接購入した会員価格より 20% 安かったです。
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
LC
デラックスルーム(ダブル)
宿泊: 2024年1月
カップル・夫婦での旅行
5件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年2月22日
素晴らしいホテルで、部屋も素敵で、海のすぐそばにあり、これ以上望むことはありませんでした。
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
LexC
デラックスルーム(ダブル)
宿泊: 2024年3月
家族旅行
16件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年4月6日
このホテルの環境が本当に気に入りました。部屋は広くて清潔です!
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ゲスト
デラックスルーム(ダブル)
宿泊: 2023年8月
一人旅
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年9月13日
素晴らしい滞在でした。周辺地域をさらに探索できるように、追加で一泊しました。
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ゲスト
デラックスルーム(ダブル)
宿泊: 2023年9月
出張・ビジネス
12件の口コミ
4.0/5
とても良い
投稿: 2023年10月14日
環境: 🉑
衛生状態: 平均的
施設: 老九
サービス: 良い
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ゲスト
デラックスルーム(ダブル)
宿泊: 2024年3月
一人旅
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月12日
とても良いサービスです。
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
Peter Driscoll
デラックスルーム(ダブル)
宿泊: 2023年12月
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年1月7日
受付とスタッフ全員がとても親切でした
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
Sammi
デラックスルーム(ダブル)
宿泊: 2023年2月
家族旅行
6件の口コミ
4.0/5
とても良い
投稿: 2023年3月16日
市内中心部に近い好立地、多くの目的地まで徒歩圏内、サービスの改善が必要、駐車場はアクセスしやすい
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ゲスト
マリーナビューダブルベッド2台ルーム
宿泊: 2023年10月
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年12月28日
とても清潔で広々とした
原文Googleによる翻訳
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor
ホテルからの返信: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor