キャッスル・アッシュビーのキャッスル・アッシュビー・ガーデンズホテル

私たちはここに一晩滞在し、夕食と朝食を食べました。部屋は清潔で手入れが行き届いていますが、スタッフは無関心で歓迎されていません(清掃スタッフを除く)。オーナーの息子が私たちをチェックインしてくれて、特に歓迎しませんでした。彼が実際に挨拶したかどうかは、私たち二人とも思い出せません。どちらにしても、冷たいレセプション。バーのスタッフは寒いです。朝食は混乱でした。サービングする若い女の子は本当に最善を尽くしていましたが、明らかに経営陣に失望しています。到着時に挨拶はありません。きれいなメガネはありません。申し訳ありませんが、シリアルバーに見えるコーヒーカップがきれいかどうかはわかりませんでした。 B&Bの場合、正しく行うには2つのことしかありませんが、朝食の経験は考慮されていません。チェックアウト時に、私が女性の職務マネージャーであると仮定しているのを除いて、誰もいません。彼女は明らかにそこに行きたくないです。私が泊まった最悪の場所ではありませんが、顧客が邪魔されているように感じさせられたので、私たちが戻ってくるのではないかと疑っています。テレビで見たものは現実から100万マイル離れているからです。特にオーナーの息子があなたを冷たくチェックインするとき。

素晴らしい夜の睡眠、受付係のステイシーは本当に丁寧で親切でした、しかし非常に忙しいにもかかわらず、それでも私を重要に感じさせることができました。また、食べ物や飲み物は素敵ですが、地元の場所に比べて少し高価に見えます

私が働いている数週間の間に泊まったすべての部屋は清潔で整頓されています。スタッフはとてもフレンドリーで、喜んで何かを手伝ってくれます。しかし、レスというスタッフの一人は、彼の仕事を超えて、非常に感謝しています. レスは、私の最初の滞在中にすぐに気づきました. 私は午前中に仕事の機器を入れて3重箱を持っていた, 私はあまりにも、仕事から取らなければならない.Lesは私が仕事のために去る時間を覚えておくために自分自身にそれを取ったので、事前にドアを開ける準備をし、私のバンに私の箱を運ぶのを手伝ってください. 彼は明らかに彼の仕事に誇りを持って、常に顧客を第一に置くようなフレンドリーな男です.すべてのスタッフに会えてとてもうれしいですが、特にLes。私の意見では、Lesは旅行ロッジで提供されるプロモーションの最初の列であるべきです。

ホテルは新しくて便利です。ショッピングモールはホテルのすぐ隣にあります。部屋は広として快適です。リーズナブルな価格とスタッフはフレンドリーです。私たちは夜遅くに到着しましたが、それでもスムーズにチェックインできました。ただし、バスルームのデザインは少し問題がありますが、バスルームのデザインは少し問題があります。シャワーのガラスは半分しかないため、シャワーのシャワーの水はドアに浸る機会があり、バスルームのドアは木製で、ドアの底はカビが生えています。オープンしたばかりのホテルとしては、このような短期間のメンテナンスの問題が少し残念です。特にこのホテルの他のところは私たちをとても満足させました。

We checked in here for 1 night using Booking.com ...it cost us £55 a night for 2 people ( no breakfast as we'd read previous reviews which weren't very complimentary) we'd added to booking for an accessible room as husband disabled. We arrived at Hotel about 6pm. Plenty of parking and disabled spaces. Hotel building accessible to wheelchair users and disabled toilet in reception. No lifts. When we checked in room was on 1st floor receptionist was extremely friendly and helpful and found us a room on the ground floor (room 43). The room was furthest away from reception which wouldn't be a problem for an able-bodied person but navigating suitcases and additional items needed for a person with disabilities (on a mobility scooter) through several doors was a bit awkward, but we were grateful for the ground floor room. The room was small maybe better suited for 1 person, but adequate for 1 night. Plenty of storage, TV, tea/coffee provided, no fridge, no AC but fan provided, windows open slightly, extra pillows/blanket, hairdryer, body/hair wash, bar of soap, towels provided. The bed was small (double) but a huge desk in the room which if was replaced by something smaller a larger queen/king sized bed could be fitted in. En-suite Shower with shower curtain, plenty of hot water, fixed head shower, adequate for me but totally inadequate for my husband who couldn't shower, no grab rails or shower seat. This hotel is lovely and the size of the rooms is reflected in the price. The whole hotel is absolutely spotless from reception to rooms (bed linen and towels good quality) carpets all look new, paintwork all fresh its a credit to the housekeepers. There is a large well stocked bar, with pool table, and also a cafe/restaurant which in my opinion was more aimed at catering for a student population, with a limited daily menu, (we didnt use it) again very clean. The staff we met on reception were extremely friendly, helpful and informative. Hotel is on a university campus dont follow sat nav postcode just follow the road straight round. Mitchell Hall on the left, not very well sign posted. Its in beautiful grounds and a 2 minute drive to the co-op and petrol station. We would return (but the hotel should offer accessible rooms, the room we had wasnt suitable for a wheelchair user ( we had to leave it outside the room door in the corridor) and there should be disabled bathroom facilities)

Had arrived from the Hilton in Harrogate which was brilliant. Had high hopes for the brand when I arrived at this hotel. Walked in to reception and all I can say is appearances can be deceiving. Once you look past the chandeliers and flowers it’s evident this isn’t up to the usual Hilton standard. The first receptionist I spoke to was either shy or new. Very basic service, more time spent looking at the screen. Had to ask the usual questions, breakfast times/location:car parking payment etc.. Got told it was on my key card. That’s great but I’m asking you in person and having stayed at many hotels this is usually standard. The rooms are very basic and the hotel does need modernising. The receptionist kindly moved me (thank you Eva) as I could hear everything in the original room I was allocated, and the adjoining door between my room and the one next door didn’t seem to secure.. I found the family room I was given slightly more modern but the beds creaked awfully. Luckily I always take ear plugs. Bathrooms had those horrible shower heads that emit shed loads of spray, not ideal if you are trying not to get your hair wet and just have a wash. They do provide shower caps though. There is also a reminder to be vigilant with the shower curtain as the spray shower heads soak everything! Food in the restaurant was mediocre but prompt. Hilton prices without quality. Had the risotto which was essentially pea and cream, no taste of mint. It was a huge portion though and served quickly. Girls on service were very friendly but had to be reminded as to service. I was also given pudding without a spoon, had to go exploring as there were no staff to help find one. Pudding was bizarre, a lemon sponge thing on a bed of granola. Tasted like a dandelion. Had intended to use the gym, but to be honest I didn’t want to stay here longer than I needed to. In sum, not awful but not great. Standard no higher than a Holiday Inn, albeit they are more modern and don’t charge their guests for parking.