Castle Hill Eric Mobbs Reserve周辺のおすすめホテル・旅館

スタッフのサービスは本当に素晴らしく、役に立ちます。残念ながら、アパートは少し古く、ソファはすり減っていました。アパートですべてを行うことができるように、すべてが揃っています。食器洗い機、洗濯機と乾燥機、無料の駐車場、wifi。 家族で旅行したい場合は、コネクティングルームも予約できます。 場所は賢明です、あなたは車を持っている必要があります。バスと地下鉄まで歩いて行くのは面倒です。 車でわずか数分で、地下鉄、ショップ、パブ、ボウリングに行くことができます。 価格的には、場所は大丈夫です。

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

プールは良くてさわやかでした。ベッドは素敵でしたが、ACが非常に弱いのでホテル全体が少し暑かったです。非常に良かったアップグレードをしました!予約前なら無料で駐車場とビュッフェ式朝食24ドル!

Great location. Room was very clean and service was excellent. Cafe on premises was convenient with a good selection. Also close to fine restaurants. Definitely will stay again and highly recommend this accommodation.

笑顔で素晴らしいフレンドリーなサービス。素晴らしい価値清潔でモダンな部屋。ベッドとリネンも素晴らしかった。家族と一緒にそこに滞在し、とても快適でした。全体的に素晴らしく、強くお勧めします。

Comfortable, quiet, clean and spacious rooms with kitchenette with free onsite parking conveniently located within an easy walking distance to the railway station and shops. The railway station a quick direct route into the city. Free wifi provided and the site is very secure.

与えられた部屋の状態に絶対に驚いた。私が泊まったバジェットイビスでさえ、この場所よりも高い水準に保たれました。部屋に入ると、窓の上から天井までカビが生えていたので、かび臭い匂いがしました。そこからさらに良くなりました- 糸のむき出しのカーペット、クモの巣、テレビを覆う厚いほこり、ベッドの照明とヘッドボード、明らかに拭き取られたことがない汚れた冷蔵庫、汚れたリネン、プラグが詰まったバスルームのシンク、使い物にならない...リストは続きます!私たちが到着したときにそれほど遅くなく、早朝に出発しなかったら、私は代替の宿泊施設...を見つけたでしょう。11歳であっても嫌で、彼女の言葉では、不衛生なまま去りたかった!イビス/アコーブランドへの絶対的な恥。唯一のプラスは無料駐車場でした。

清潔さはすべてのホテルや宿泊施設にとって非常に重要です。病気を引き起こす可能性があるため。ファンやエアコンから出るほこりが走っているとき。壁の隙間からゴキブリが入ってくるのを見せます。特にドアやエアコンの騒音は交換する必要がありますが、経済室を過ぎると、これがすべてが終わる方法であることを私は理解しています。管理は非常にフレンドリーですが、清潔さにもっと注意を払う必要があります。 ありがとう

このホテルを見つけるのに時間がかかりました。私の息子はウェストミード病院にいましたが、近くに滞在する場所が必要でした。私たちは今、彼を訪問するたびにここに滞在します。私たちはゴールドコーストに住んでいて、長い週末をドライブします。近接性は素晴らしいです、スタッフは素晴らしいです、部屋は素晴らしいです。病院を訪れる人、特に町の外の人にはこれをお勧めします。隣のレストランも素晴らしく、おいしい料理とサービスです。