Kyriad Marvelous Hotel

This was a wonderful hotel to stay at in Changsha, super easy to check in and very clean comfort. As an English speaker it was quick to check in and the hotel is easy to find off the street. About a 5 minute walk to a main metro station and about 15 to the main walking streets. The bed was super comfy and the shower was great too. Would happily stay here again.

very good location room are very beautiful and clean staff is also have good

Great hotel! The location is suitable and the rooms are nice and clean 小蒋很热情 房间也很棒

This is a very convenient hotel right in the centre of Changsha, a few steps from the Furong Square metro station and within waling distance of places like the Tianxin Pavilion and Juzizhou island park. The reception looks like a great place to hang out (I didn't have much time to do so), the room was extremely peaceful after a long day out, and the staff were helpful and friendly. My room's window faced inside (presumably looking into another room originally), but the hotel has erected cutouts of pavilions and monuments outside the window to give a view, which I thought was very creative and made me feel relaxed. I would be happy to stay here again when back in Changsha.

The location is convenient, staffs are really friendly.Recommend this hotel👍

前台小丁還有小宇真的不錯，很滿意，這家酒店真的不錯我也經常出差，免費升級，兩個小哥哥都挺好愛笑的，離五一廣場，ifs很近，很多打卡的地方，真的很滿意，市中心價格也很優惠親民，客房的服務和衞生都做的很好，早餐也很吃，安保也很優惠熱情，什麼景點的地點都知道，非常neic，真的很好，真的很不錯，整個酒店的人員都很好，很熱情，還有機器人送外賣，非常棒，很可愛

特意篩選有免費停車場和早餐的，這家在市中心，位置好且性價比超高。 前台小姐姐看到娃帶水杯，特意幫忙接温水。阿姨得知我們是續住，會多給幾瓶水。超級貼心～

我於3月1日到3月2日入住長沙凱里亞德芙蓉廣場地鐵站店502房間，體驗到了該酒店極差的住房條件和極差的服務態度，記錄如下： 1.房間空調老舊，制熱效果很差，且一直髮出咔噠咔噠的噪音，通宵達旦，讓人夜不能寐； 2.房間床鋪很軟，睡覺極不舒適，落枕； 3.入住酒店後，我用洗衣機清洗三件衣物，全部顏色損壞，反映給酒店，酒店服務人員一直拖延，不給處理； 4.酒店服務人員態度極度惡劣，衣物清洗問題，不但不處理問題，而且一直把責任推給客户，一直用反應給值班經理的説辭來搪塞客户。 鑒於以上問題，我本來訂了兩天的住宿，第二天取消了。並決定向該酒店，攜程，和監管部門投訴該酒店。 關於衣服清理問題和服務人員的服務態度問題，我和該酒店的服務微信號一直有聊天，聊天記錄可作為反應問題的證明。

不必入住的酒店 服務意識差 服務態度差 衞生環境差 1.酒店提前打電話和我們確認晚上會不會入住,我們明確答覆晚上會過去入住,等到晚上十二點過去辦理入住,到了以後酒店並沒有給我們預訂我們的房型,也沒有提前説明，等我們提出疑問才和我們説，如果我們沒有提出問題，酒店就是隱瞞這個行為。 之後對於這個問題，酒店到現在，沒有任何人打電話和我們説明抱歉，衹是冷淡處理問題。 2.床單是臟的 枕頭是破洞的 臟亂差 3.酒店前台明確稍等經理會給我們打電話回覆，結果我們等了20分鐘沒有任何來電，我打電話過去才和我説經理不在，沒有任何解釋，前台也沒有做到主動服務的意識，一直讓我們乾等 4.第二天早上打電話的時候給前台 前台一臉懵 我們已經溝通好第二天早上搬房 第二天的前台毫不知情 沒有做好工作交接 完全沒有