旅先の様々な魅力を発見したいお客様に、Grand City Hotel Changwonは最適です。Grand City Hotel Changwonは、昌原市でも指折りの素晴らしい宿泊施設の内の一つです。当施設から昌原中央駅まで約3km、金海国際空港まで約25km、移動に便利です。付近のエリアには、Splash Parkや龍池公園、大同百貨店などの多くの観光名所があり、充実した時間をお過ごしいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。昌原市の当施設には、駐車場が併設されており、非常に便利です。滞在に便利な立地のホテルをお探しなら、レビューで立地が好評のこのホテルがお勧めです。このホテルは、出張のお客様に特に人気です。
My co-worker and myself checked into the hotel on October 25, 2021. We were told due to the COVID restrictions, the breakfast package we ordered during our stay would be a breakfast brought to our rooms as a room service. We were than given a menu that consisted of eggs cooked several ways, a choice of a piece of bacon, ham or sausage, and a glass of OJ or coffee or tea. Since I don’t eat the bacon, ham or sausage, my ordered when it arrived was an egg and a glass of orange juice. There were two hash browns about the size of a half dollar, a small salad and a slice of toast. There are no other options. I asked for a fruit bowl…nope, I asked for some yogurt…nope, I asked for pancakes…nope. For a small skinny person this might be sufficient but I am 6’ 1” and weigh 240 pounds. Not to mention the cost for this egg and orange juice is over $25 a day. When I asked them to cancel the breakfast package, I was told since I requested the package when I made the reservations with the corporate office, the hotel can not cancel it. So I asked for a phone number to call the corporate office. Nobody seems to know how to contact corporate. I was not helped at all to contact the corporate office. I was able to get an email address that I sent an email to corporate 4 days ago and no response as of yet. I was able to locate a number I used to make the reservation and was told by corporate reservations office, that the hotel is the one to cancel the breakfast package and not corporate. So I went back to the front desk and supposedly spoke to a front desk manager and again was told they can’t cancel the breakfast package because I got the package through corporate. I asked to speak with he hotel manager, and of course they don’t work on the weekends because I guess the hotel never has problems during the weekend. So here we go, I am paying $25+ a day for an egg and glass of orange juice. And I have to pay $25 if I don’t eat the egg or drink the orange juice. I am disappointed at the way the hotel pawns off a problem to corporate when they have the power and obligation to correct an unsatisfactory situation. None of this was foretold when I made the reservations. Because of the location to the company I am working with and the fact it is the only “foreign “ type hotel, is the reason why I made my reservations. When I come back and visit later in the year, I will not stay here again and instead stay at the Marriott in Busan, and pay for the hour taxi ride.
ゲゲストWe stayed for 5 days. Our room was clean and was always kept clean by the friendly staff. The manager and the housekeeping staff were all helpful, accommodating and always cheerful. They definitely made up for the rudeness we experienced from some of their fellow countrymen. Good location with lots of nearby convenience stores and restaurants. We truly recommend this hotel. Thank you, Hotel Leo.