コートヤード・シャーロット・ビリーグラハム・パークウェイ(Courtyard Charlotte Airport/Billy Graham Parkway)

Person checking us in was very nice. Room was clean and comfy. Broken glass and trash around an outside door.

Checking in took forever with the glacial system they have in place. As my two week stay went on things seems to progressively get worse. My card kept locking me out at the end of my workday, it was frustrating having to reset it everyday. Then as I walked around the room I found the ac/heater had a leak. I let the front desk know and they seemed dismissive and said they’d “look into it” room service seem to be nonexistent even though I asked for every other day…I had to tell them myself to please stop by my room. And to top it all off the iron seemingly stopped functioning and leaked out all the water onto the ironing board/clothes. Will not be staying here ever again.

Check in process revealed errors in scheduling and first 3 rooms offered had occupants. Took over an hour to get a room

The lady kept answering the phone and helping call in customers while I stood there. 15 minutes, at least!!!

They had no hot water either night I stay. When I ask about a timeframe etc. the lady at the front desk suggested I just take a cold shower and move on. I've never been talked to so rudely. No clean towels on day two. I guess since there was no hot water, they didn't do laundry. I have no idea. No one could answer that.

Convenient to the airport without flyover noise. This hotel is clean, well-mainland friendly staff.

Upon arriving the representative appeared cold and unconcerned. The telephone in the room was not functioning with no way to call front desk. There were roughly 15 or more hours without hot water in room. Cost of a small muffin was over $6.00 and a small coffee was over $6.00 as well. Seems hotel is more concerned about making money instead of making residents comfortable. While my stay was only two days, I would not consider staying here again.

The property was very nice, front desk friendly and helpful, but I was disappointed in Housekeeping Service. I had to go ask for my room to be refreshed at 6pm in every sense. Trash cans still full, bathroom not touched, beds not made up and most of housekeeping were leaving for the day.

Second time staying here when traveling to visit family. Always super friendly staff and quick check in