スプリングヒル スイーツ バイ マリオット シャルロット バランタイン(SpringHill Suites Charlotte Ballantyne)

Hotel location was great Nice staff

Last night, I had 4 bottle of Aquafina waters charged to my room. I got my receipt today, after flying back home. I called the hotel in hopes of correcting the issue. The young lady who answered the phone was short, and rude. She stated that “The best that she could do is leave a note for the manager to look into. I only work once every two weeks and I don’t know who worked last night.” Her tone was not friendly and she hung up without even finalizing our conversation. All other staff were very hospitable. This part time staff isn’t customer service material.

Stayed here before and the hotel is very good super friendly check in and the rooms are very spacious and well equipped. Everywhere is super clean and the bathroom immaculate. Only issue we had was that the hotel was full of young teenagers on a hockey event who took over the entire hotel they were so noisy unruly and out of control and the parents clearly didn’t do anything to control them they were as rowdy and obnoxious. Breakfast was dreadful they all took up the entire area and lobby with nowhere to sit plus there was no food left on the two occasions we went to look. The staff wouldn’t be able to cope with that. Not really fair on full paying guests. I would stay again and recommend providing no groups of sports teams!

Great place in a great location. Plenty of restaurant and entertainment options either in walking distance or a 5 min drive away.

Nice and clean. The only thing I did not like was seeing the lady that works in the kitchen come out with gloves on and put her hands in the trash can to push the trash down and with the same gloves on immediately start touching food trays.

I've stayed here for business before and had a nice stay, so decided to book for a personal trip. Great experience all around. I love that the rooms are suites with a sitting area like a "den". Also love the separate toilet room from the shower room, each with a sink. Located right off the highway with a few restaurants nearby.

The A/C sounded like a car engine when starting and stopping. The toilet wouldnt stop running. Made sleeping inconvenient and restless. Hotel was fully booked so couldnt change rooms.

While the staff every single one of them was lovely, helpful, alas breakfast was dreadful, not much choice no bread just bagels

Hotel is clean, modern and attractive. Check-in was terrible - said I already had a room when I just arrived; could not find my request for an end room; first gave me a room near the elevator; then said to wait an hour for them to find me a room. Not at all what you might expect or hope for.