The hotel is located in the center of Wanda Plaza Business District, Wujiagang Core Business District, Yichang City, adjacent to the Three Gorges Visitor Center and Wanda Plaza. It stands on the water and along the river. The beautiful scenery of the Yangtze River is perfectly integrated with business travel, which will make your urban roaming and the Three Gorges tour more poetic and picturesque. The hotel is equipped with a tea space, a running room, a self-service laundry room, a Chinese buffet breakfast restaurant, a guest leisure area, etc. Xiaoshanqing's hazy white leaves your journey more relaxed and humanistic temperature. Entering the lobby, it seems that you have stepped into the realm of oriental aesthetics, welcoming pine and gradiental light and shadow are intertwined. The functional layout is smooth and natural, and the white place shows Zen. The guest room leisure area is suddenly cheerful, and the integrated background wall cleverly accommodates multiple functions; in the corner of "customer listening", the fragrance of tea and good things accompany each other. The intelligent voice system can control the lighting and other equipment at will, which is extremely considerate. The special breakfast starts a wonderful day with Wuchang rice and white porridge with Zhenghe white tea. Here, business and leisure are integrated, quality and style fly together, opening a new chapter of extraordinary sojourn.
「1. Hotel location is perfect as the Three Gorges Tourist Center is just diagonal opposite the hotel, and Wanda Shopping Mall is also just next to it.
2. The hotel is new, and the smell of the new wooden furniture is too strong and I guess that's why some of the doors of the unoccupied room (included mine) were open which I personally felt a bit uncomfortable as any guess may just step in to any room to do something silly.
3. I stayed for 3 nights, and 1st 2 nights was ok but on the 3rd night, someone checked-in and occupied next to my room, I was in the middle of my sleep and suddenly a piercing sound entered my ears, the sound last for almost 1 min and it seems not ending and so I contacted the counter to seek for help, the counter staff explained that the location of the toilet of room# 1310 is next to the bedframe of room# 1309, they can send me the ear plug for time being and let me change the room the next day. I told them I will be checking out the next day and I am not use to sleep with an ear plug, I hope the sound will end soon and I also tell the staff to escalate this matter up. During my check-out, the counter staff had asked how was my stay and I told her the incident too. I told her that I am not happy especially when the hotel said they can help me to change the room on the next day, my comment was if the hotel already know of this problem, so why are they still arrange guest to stay in room# 1310?? At the end of the day, I am being given some snacks and small souvenirs and 2 bottles of mineral water as compensation.
My question to the hotel: why put the blame on the design/layout and not employee training?? Why you know this is the problem but yet still allow the problematic room to be occupied?
For the seek of the reputation of the hotel, please shut down the problematic room until you fixed the problem!」