ホームウッド スイーツ バイ ヒルトン セントルイス - チェスターフィールド(Homewood Suites by Hilton St. Louis - Chesterfield)

We arrived 2 hours after we were suppose to check in and the room still wasn’t ready. We had to wait another 30 minutes for it to be cleaned. There was never anyone at the front desk to help us. There was no bedding in the room for the sleeper sofa. The staff acted like I really put them out asking for a blanket for it to go along with the sheets. One of the rooms keys never worked during our stay even after it was replaced.

bedding was stained and dirty, toilet paper was empty front desk wasn’t much help with getting new bedding had to ask three times to get a comforter

It was a little loud. But that’s not their fault but lots of running and screaming all night. I think someone was recording an album in one room and you can’t hear it down the hall lol It didn’t bother us. But it might bother some people who are sensitive to sound? But what hotel has good insulation? Room was mostly clean. Dishes in cabinets needed to be rewashed. And there was only a half roll of toilet paper. Bathroom could have been swept again. But honestly overall it was clean enough to be comfortable. We will definitely stay again despite the little things. Staff was friendly and helpful with all issues. I would recommend to anyone who needs a more apartment like long stay.

Side exterior access door didn't lock, slightly dirtier than typical hotel experiences. Staff were awesome and friendly.

I loved the room we had. Witha kitchen small livung room woth pull out couch and a bedroom. Very cozy and comfy suoer nice loghting and tall ceiling and ceilong fans which is awesome! Loved my stay.

Booked this hotel as a mini staycation with my family from StL for the pool, I have two grandkids. Pool was closed and I wasn’t notified or was it noted on the website. Also, my room accommodations weren’t available due to a broken A/C and my family was in different parts of the hotel. Total waste of money! Plus the night manager was extremely rude.

Pool is out of order!!!! We specifically booked this hotel because of the pool only to find out AFTER we checked and went to swim that it was closed. The temperature was 100 degrees. Otherwise decent hotel. Lobby and breakfast area was clean. Breakfast was good, no waffles. Our room was also decent and updated, but the hallways, elevators, and stairways were dirty and dingy. One factor was likely that housekeeping only comes every 5th day so people put their towels and trash out in the hallways. Great location close to many amenities.

Everything was very clean and the rooms are always very well laid out. The staff was super friendly and this location in Chesterfield is close to a good amount of shops and restaurants.

Pool was down for maintenance and I had kids with on the trip and they were very upset.