We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.
RRoad16873000060Our family of eleven was looking for a relaxing day at the beach away from the crowds of the cruise ship and Maya Luna fit the bill perfectly. Carolina was extremely professional in providing me with information about the hotel before we ever arrived. She arranged for our transportation from and back to the port. She provided us with meal and snack selections so that we would be able to make our choices before we even arrived. The drive from the port was longer than I expected and the road was not well maintained in some places. But, that is not unusual when you get away from the typical tourist areas. On our arrival, we were shown to lounge chairs under a shaded awning. We had picnic tables in the shade of the numerous trees on the property. The staff was attentive to all our requests. The drinks, snacks and lunch were plentiful and delicious. I especially liked the pineapple shrimp and the guacamole. The property is so peaceful that a pair of woodpeckers had built a nest in a tree stump right next to us. My granddaughters were really excited to see them tending to their little ones. Actually, we were all excited to see them. The sea**** in Costa Maya is a problem. Carolina had informed me about the sea**** before we ever arrived. She did not want us to be caught unaware. And though there was sea**** in front of the hotel property, we were able to take a short walk down the road to an area where there was very little. Thanks to Carolina and her wonderful staff our day at Maya Luna was peaceful, relaxing and enjoyable.