グランド カポラル ホテル(Grand Caporal Hotel)

The hotel was fine, the only thing I didn't like was that the room needed some upkeep, there were

DO NOT STAY HERE... I stayed gere because the other gotel I always stay was book for the 1st time in 7 years ( I travel almost evrery 4-6 months to Guatemala) I was there for 6 nights, I asked them to clean my room 3 days after the first night and they DI NOT CHANGE THE SHEETS, I MARKED, ALL SHEETS AND PILLOW COVERS BEFORE I LEFT THE ROOM, NOTHING WAS CHANGED, the floor was dirty, bathroom was dirty... the rokm was NOT CLEANNED, they only did the beds again wtih all the same sheets... and I have pics.. the bathroom shower was covered in thick black mold ( I also have pics) I reported all this to the front desk and NOTHING WAS DONE to accomodate me, I had to wait almost 2 hours after I got there exhausted (outside & in the heat) because I requested for my sheets tl be changed while I was there... I asked them to change my sheets again, a second time in 6 days 2 days before I left and they were NOT changed again. I askrd front desk if this was reported, she said she did but received no answered from administration... After all this inconvenience, I sent to washed 7 pieces of clothhing because I did not want to take all my clothes dirty and they charged me q70. NEVER AGAIN, Will I stay in theis filthy place.

DO NOT STAY HERE... I stayed here because the other Hotel I always stay was booked for the 1st time in 7 years ( I travel almost every 4-6 months to Guatemala) I was there for 6 nights, I asked them to clean my room 3 days after the first night and they DID NOT CHANGE THE SHEETS, I MARKED, ALL SHEETS AND PILLOW COVERS BEFORE I LEFT THE ROOM, NOTHING WAS CHANGED, the floor was dirty, bathroom was dirty... the room was NOT CLEANNED, they only did the beds again with all the same sheets... see pics.. the bathroom shower was covered in thick black mold ( I also have pics) I reported all this to the front desk and NOTHING WAS DONE to accomodate me, I had to wait almost 2 hours after I got there exhausted (outside & in the heat) because I requested for my sheets to be changed while I was there, in front of me.. I asked them to change my sheets again, a second time after day 5, 2 days before I left and they were NOT changed again.... I asked front desk if this was reported, she said she did but received no answered from administration... After all this inconvenience, I sent to washed 7 pieces of clothhing because I did not want to take all my clothes dirty and they charged me q70. NEVER AGAIN, Will I stay in theis filthy place. I stayed in room# 18 VERY NOISY, Staff gathers there by the stairs to talk and be on their phones ( washing/supply room is there) and they are VERY LOUD, specially in the very early mornings. VERY DISSAPOINTED

The family room wad not comfortable 2 beds was broken and one of this fell in my sister in law arm and hurt her. Bathroom was clogged, and then it was an scorpion inside the room.

Front desk staff was not friendly or inviting. Seemed very short of staff. They lost our reservations it were able to supply a room anyway. You are not allowed to bring food into the resort but the ordering options are very limited, they do not even have phones in the rooms to order from the restaurant. You cannot charge anything to your room and have to pay for everything as you go, which if you are swimming, is inconvenient. Facilities seem to be outdated, rips in furniture, etc. Our toilet seat was broken, we requested to fix it but it never was.

It was ok!! An issue when checking in, I reserved 2 rooms and they were only showing 1 room, it handle at the end but my brother is a big guy and they couldn’t accommodate the other room with a full size or queen bed, they were 3 twins in his room!! Yesterday morning the pools were not clean early enough!! We were leaving at 11am and the second pool was not ready to use because of the chemicals!! They should do it early enough so that can people can enjoy the pool before leaving the hotel!! Restaurant was very nice!! The service was good, we only had dinner the day that we arrive and yesterday breakfast!!

I liked everything and highly recommended

The property was very large with pools, kids playground etc. Rooms, restaurant, and the included breakfast buffet all were very good. I was on a very difficult trip and they allowed me an early check in which was very beneficial.d Thanks.

This hotelrooms were clean friendly staff, however the beds were very uncomfortable and the pillows so thin and cheap, it was a rough few nights sleep. The pool area and play area were quite nice, but they allow cows and horses to graze there so it is not good for children to play and even walking over to the pool was a mine field of giant poop!