The hotel was one recommended by British Airways and we chose it for several reasons. It’s all inclusive, adults only and a quieter hotel. It has two pools and at no point we’re either too busy. One pool has a well stocked self-service bar (although the glasses could be replenished more often) and the other has a terrace bar/restaurant open until 6pm for larger snacks (hot dog & fries, fish & chips etc). There are two other restaurants. The Terrace is open for breakfast, lunch and dinner and it has a bar when serving food from lunchtime onwards. The other restaurant, Hummingbird, is indoor and air conditioned. It is only open in the evening, serving a four course meal and needs to be pre-booked but we did this in the mornings we fancied a change without problems. Whilst it is situated just above Castries, both the road and heat make it unadvisable to walk. The hotel offers an hourly free shuttle service to the town or Vigie Beach. You can book your outgoing and return journey. Every single member of staff was welcoming and friendly. We simply cannot fault the hotel at all. Most tour companies, for island tours, were happy to pick up and drop off at the hotel, which made it very easy to go outside Castries and its environs. It was lovely to see Bananaquits and humming birds at the feeders (the Lesser Antilles Bullfinches were too keen on your crumbs near the tables!) All in all a wonderfully relaxing 10 days and we don’t regret anything. Thank you Bel Jou.
Our experience of the Hotel was not great at all. Staff were not particularly helpful. The food in the Restaurant was good when you ordered off the menu. Otherwise the Buffet was awful. The Staff in the restaurant never never served with a smile. The Bar Staff would disappear. So you could wait and wait for them to decide to come back. We booked a room with a Garden and Pool View. That didn’t happen. We were overlooking a not very nice Garden. One of the reasons we wanted to be moved was because our TV didn’t work in the room. We complained and were told it was a Provider problem and would be sorted out. It never was for the whole of our stay. Couldn’t even speak to them after the 3rd day of trying. Never worked. So asked to be moved to a smaller room than we had paid for but near the Pool. But No. Even though we were aware rooms were available. Could not believe the negativity of the staff. To be fair. The cleaner’s came every day and that was great. It’s a shame because I really don’t know why it was so uncomfortable. But it was. Even at the end on our last day. The Receptionist told me to sit in Reception for an hour and a half to wait for my pick up. Until I made them call the Agent who gave us a 30 minute window. It was all very weird. Never again.