ここ数年、最近Best Western Hotelの滞在から得た最高の経験。このロケーションのすべてのスタッフに感謝します。フロントチェックインのエドガーはとても丁寧で、カスタマーサービス志向でした。ハウスキーピングは素晴らしく、私たちが部屋に何をしたいのか正確に尋ねました。朝食は素晴らしかったので、滞在中は2人のサーバーです。
I'm giving the Pier South Resort 5 stars, even though there were some issues with their restaurant. I feel like any company can make a mistake, but pay attention to how they resolve it for you. The hotel is very nice with stunning ocean views, and the staff members all were very friendly. Great location - many places of interest are within walking distance. We paid extra for a room with a balcony and ocean view. On the dates we were there, happy hour with drinks and appetizers were served on the rooftop lounge, we just needed to show our room key. On our last morning, we planned to have breakfast on the balcony in our room, watching the ocean. We called the in-room dining number 3 different times between 8:45am and 9am, but the phone was never answered. We called the front desk at 9am and they had room service call us back. Room service said that they were understaffed and we should call back in 90 minutes to place our order. Call back at 10:30am to order breakfast when checkout is 11am?! We only wanted a bagel and yogurt parfait, but I suppose if there is nobody there to bring the food, then it doesn't matter how simple the order was going to be. The room, parking and resort fees made this a very expensive stay, so not being able to enjoy it in the way we planned was very disappointing. On prior day we did eat at the restaurant, then after we finished, waited over 10 minutes for our check and after we said we were going to charge it to the room, that took another 10 minutes. Again, the restaurant Toasted was probably understaffed. I understand that is a common issue with many companies, but keep in mind that this is an expensive resort with expensive fees. I discussed our concerns with management, and received an apology along with a satisfactory resolution. We will try Pier South again someday, but at this time I cannot even say whether or not they actually offer room service.
First and foremost, this is a Hostel not a hotel, if you do not know what a hostel is or have not stayed in one before in the US or outside the country I recommend taking a little time to research so you understand where you will be staying. Having said that, I have stayed in hostels in 7 countries and this place is extremely clean and well run. There is a mix of travelers / visitors and people who are using it as a place until they get something more permanent. Since rent for a place in San Diego starts at the price of this place and goes way up from here, 2000 for a studio to 6000 for a 2 bedroom, this is unsurprising. Each pod is divided off by its own curtain and there are about 7 pods per dorm, Each pod also has it's own corresponding locker which has enough space for everything from a normal regulation carry on bag. I made sure to keep all valuables locked in there when not in the hostel and had no issues and felt safe at all times, I left a few items in my pod on the rack and hooks each day and never saw any evidence of any tampering or the like and when the curtain was drawn I doubt there would be. If you will be staying for any time there is a small communal kitchen space where everyone may make meals. Basic utensils, pots, pans, spices, cutlery and dining ware are all available for use, just do your part and clean up after yourself. If you are going to buy food, use the provided cool or cold storage or locker and be sure to label it. Coffee and Tea were available each morning I was there as well. The communal areas were all very clean and the people sharing them were a mixed bag of humanity and generally all friendly and conversational. I met a few of the regulars who live there and some who have used it when between homes or when coming out to stay for a time and while I would agree some were not people I would hang out with normally none were offensive or threatening and in fact like other hostels I have been in most just want to be accepted as they are and will take you as you come. The staff were pleasant and courteous in all interactions I had with them and gave good advice each time I asked including where to eat, best way to get somewhere, and general conversation. My only complaints have to do with some maintenance issues, some of the fixtures in the bathrooms and especially the showers are showing the wear of a few years of use and minor neglect. Also, the latches on the dorm doors tend to catch and so are very loud and disturbing at night when they thunk to a stop rather than close smoothly and quietly. I have already booked for my next stay in about 2 months and would recommend it to others so long as they understand the communal aspects of staying here.
ゲゲストIrvan at the front desk had exceptional customer service skills and was very helpful when booking my room. I also enjoyed the studios because they were spacious, two TVs and I enjoyed having a full kitchen. Also there was free breakfast and free parking which is really great.