I’ve stayed at Hilton Garden Inn before usually my experience with the Hilton chain is fabulous. The room was fairly nice and quite clean which is probably the most important thing to me a comfortable clean room. The desk staff was friendly. I found the meals problematic though you have to pay for your meals at the Hilton. They aren’t free and sometimes they’re not very cheap. Either my husband got steak and it was way overcooked with my meal as well. it was really disappointing, though there was food that was put out on the breakfast bar. That was no good like there was sour juice and the cream cheese had gone rancid. This is very disappointing for a room that cost $250 a night. Every other Hilton Garden Inn that I have stayed at has had a whirlpool. This one does not have one. The pool is very tiny. It’s not a very nice pool room and even though my son who was older was with his younger brother they asked his younger brother to leave the pool room as neither my husband nor I were there however, my son was old enough to be with his younger brother, so I felt a little disappointed by that. When we complained about the meals, the woman at the front desk, graciously comped our breakfast, but not the dinners which were quite expensive. This is neither of the worst nor best hotel stay I’ve ever had. I think that there are some management issues and I would place it firmly in the Soso category.
We stayed here with our toddler. We were on the 5th floor in a double queen bed room with a patio facing the inner atrium. It was a clean room, plenty of space for our toddler to run around in. We loved the patio cause we would go on it and enjoy a drink from the bar while our toddler slept. We also ate breakfast on the patio as a family. The coffee shop Kidd Coffee was really good coffee! We had the cheesecake from the restaurant for dessert and that was good too. The valet were always nice and helpful, including Patrick. Valet did take a long time at least once so we started to call for the car 15-20 minutes before we needed it. You call for the car via text and you'll get a text when you car is coming around.
Craziest Worst Hotel Experience In summary don’t stay at Homewood suites Midtown Cincinnati!!! They may screw up your reservation, let strangers in your room, rebook you but forget to tell you it’s not for the whole stay you were expecting, enter your room and touch your belongings, throw out some of your stuff, shove your stuff in a cart and essentially evict you due to an error on their part. I booked a five night stay at the Homewood Suites In Midtown in Cincinnati a week before my business trip and had a confirmation email. I checked in on Sunday evening with no issue. Monday after a long work day, I returned to the hotel, my key card did not work and there was a stranger in my room watching tv. Totally unsettling seeing that I was a woman by myself and the man in my room who could have went through my stuff or touched my underwear and toothbrush. We went down to front desk to figure it out with an employee. It was determined my reservation was marked as a “no show” in error. The front desk clerk got the man another room and she made me a new reservation so I could keep my original room. The employee said she would tell billing to give me 50k points and a free food item from the snack bar. I was okay with this, but the next day someone called at 5pm and told me I would need to get my stuff out of the room because the hotel was booked. I explained I had a reservation through Friday but that I would be at the hotel at 6:30pm to discuss with them. I arrived at 6:20 and asked for the manager. She was not available so I waited in the lobby. About 5 mins later I asked again for the manager and was told the manager was in my room packing my stuff. I was appalled! I told her, “why didn’t you tell me?! I would want to pack my own stuff and not have a stranger go through my things!” Feeling completely mortified someone was touching all my stuff (clothes, underwear, toothbrush, makeup etc) I quickly got to the elevator, to find the manager. I found her in the hallway with a cart with all my stuff shoved inside, some in the suitcase some just loose. I had a heated conversation with the manager and the only answer she could give me was that the “no show” opened my room for other reservations and the hotel was booked and she could not give me any room. I told her the front desk employee gave me a new reservation the night before and knew it was thru Friday. To which she explained the hotel was already booked and she only could have only given me the one night. So I asked, why didn’t that employee tell me the reservation was only for one night?! I could have packed my bags and found a new hotel earlier that day. To say I was infuriated would be an understatement. The manager said she discussed this situation with her GM and they decided I should be moved out. So essentially I was evicted, they broke our contract due to a mistake by the hotel. I got the GM and the managers business cards and asked for a call with the GM but the manager said she was
ZZ4214NRnunyaThis hotel was remarkable. It is usually sold out so it’s hard to get rooms normally but when you can it is well worth the money. We would stay here every time if we could it has a amazing pool area with a full bbq area and a fire pit and also a full kitchen in your room.
BBenjamin AWe had another amazing stay at this property. The room was very quiet, even for being right in the middle of downtown. We had a minor challenge when checking in with the valet process, but the next morning Tom was the hero and fixed everything and retrieved the car and record time!
KKaitlen SImmediately upon checking in I was overcharged by $300 for my already booked stay. Staff tried to explain the days rates and said I was being only charged for $75 cleaning fee, but swiping my debit card I wasn't given an option to type in my pin and was immediately charged $851. The staff were very combative with myself and another guest who was checking out and they were also overcharged for their stay. They explained they had a system error and thats why we were overcharged. I was already upset because I was to be in town for a full week and this overcharged stay took most of the money I was going to use for that. I checked in and went to my room. The room was dirty with smudges and dirty fingerprints on the windows, tv, and bathroom light switch was caked in dirt. The bathroom shower had mold in the tile and the baseboards has hair and dirt build up from obviously not cleaning. The duvet had multiple areas of dried blood and hair on the mattress. For a Delta Marriott I expected way higher standards and was not given that with my stay. After discovering the blood I decided to check out the same day, staff couldn'tv give me a receipt and told me they would call me first thing the next morning to confirm I would be getting my full refund but could not tell me when I would get my overcharged stay back. They never called and when I called them the staff were extremely rude and told me in they already explained the day prior I would get my money back and I would just have to wait. I ended up having to contact my bank and report this for fraud considering it had been multiple days of the charge pending on my account with the money gone. I would highly recommend anyone avoid this hotel, lest you want to get scammed and harassed by staff.
We stayed here for three days while touring Cincinnati. Check-in was the worst part of the stay. There was a guest smoking on the front porch right under the no smoking sign. We told the front desk clerk and she told me that some people just won't obey the rules. Her problem to enforce, not mine. Then, we were unable to connect any of our devices to the wi-fi in the first room we were assigned, which was at the far end of a long hallway. I could connect in the lobby and at the near end of the hall, but I could see the number of bars going down as I walked down the hall. Back to the desk. She told me (1) that this was not possible as they had been full over the weekend, and had no complaints (2) all she could do was give me the hotel's tech support number to call. Really??! It took me some pretty serious insisting to get her to move our room to the near end of the hallway, amid much complaining on her part. OK, the rest of the stay was pretty good. Our second room was clean and comfortable, and everything worked. Breakfast was a bit repetitive, but good - decent choice of hot and cold items. The neighborhood is basically near-in suburban on a busy E-W road; low-end restaurant chains nearby and a reasonable drive to better options. Despite the proximity, it's not terribly convenient to downtown, but between the construction and the traffic, I don't think there IS a good way to get to downtown Cincinnati. I'd stay there again, but I'd shop around first.