アデレードの人気ホテルを探す

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

1ベッドルームのアプリに滞在し、スパ付き1ベッドルームエグゼクティブにアップグレードされました。常に素晴らしい滞在、簡単なチェックイン/アウト、素敵なきれいなアパートメント、素晴らしい、フレンドリーなスタッフ、アデレードの町の中心まで歩いて、******

このアパートメントは、特大バルコニー付きの2ベッドルームのアパートメントです。バルコニーは床から天井までのガラスで作られており、太陽の光がたっぷりと入ります。周囲は静かな環境で、小さな商店やコンビニはありません。アパートメントにはオープンキッチンと冷蔵庫があり、料理好きな方に最適です。唯一の欠点は、部屋の 1 つが暖房が不十分で、真夜中に寒すぎることでした。

部屋は清潔で広として明るく、キッチンには設備が整っており、食器、箸、ワイングラスなどはすべて利用可能です。電子レンジ、オーブン、鍋はすべて新しくて使いやすいです。食べ物を買って料理するのに非常に適しています。Nundleのコールズ、Woolworthsに非常に近く、チャイナタウン、セントラルモール、ショッピングに非常に便利なチャイナタウンまで無料のトラムで数歩です。バスルームはとても広く、バスタブはとても大きく、シャワーもあり、スパはとても快適です。ホテルのフロントデスクのスタッフはとても暖かくて忍耐強く、毎日部屋を掃除し、木曜日はフルセットで掃除され、ホテル全体がとても暖かく感じました。

Staff friendly. Bed comfortable. Room quiet and clean. Got an unexpected upgrade. All going great until just after checkout. Let down seriously by the car-parking experience. Had to pay more than twice what expected. Got the $25 refunded from the Hotel but their staff told me I had to recoup the difference I had paid from ”the Hotel Chain”. I vote with my feet. Never again!!

家族と私は6月23日にこのアパートに4泊しました。丘に面した6階の2ベッドルームアパートに泊まりました。アパートの場所は市内中心部に非常に近いものでした。徒歩圏内にレストランがあります。バスステーションは2-3徒歩数分です。最初のベッドルームはクイーンベッド、ウォールワードローブ、ヒート/ACで大きくなりました。 2番目のベッドルームはダブルベッドとウォールワードローブで少し小さかったが、ヒーター/ACはありませんでした。オープンキッチンは広く、冷蔵庫、電子レンジ、電気ケトル、食器洗い機などがあり、必要な食器、カトラリー、食器洗い液、食器洗い機テーブル、キッチンタオルなどが用意されていました。夕食スペースとリビングルームは開いていて大きく、壁ヒーター/ ACが付いています。バルコニーからの眺めはとても良かったです。洗濯機と乾燥機のある大きなバスルームが1つありました。アパート全体がきれいでした。無料のWiFiは高速でした。アパートマネージャーはとても役に立ちました。有料駐車場の入り口は裏通りからでした。チェックインする前に、道路に空き駐車スペースがなかったため、アパートの前に駐車するのに問題がありました。私たちはハムサービスアパートメントでの滞在を楽しんでおり、他の人にそこに滞在するように頼みます。

Lovely boutique hotel in a central CBD location. We walked to Adelaide oval for Gather Round, to restaurants for dinners, close to airport. Awesome customer service from Toni at the front desk. The food smelt delicious from the restaurant next door to reception - will have to try next trip

I recently stayed at this hotel and was thoroughly disappointed. We have stayed with young children. The room was in desperate need of a refresh. I also encountered several maintenance issues—washing machine wasn't working. To make matters worse, there was no housekeeping service during my stay, which meant I had to deal with trash piling up and dirty towels. No one came to clean tge room even when I requested for that.Overall, I expected much more for the price I paid. I won't be returning.

私は最近、アディナに1週間の出張に滞在しました。予約したプレミア1Bdrmアパートに本当に感銘を受けました。それは私の滞在に必要なすべてを備えていました、アパートは大きくてよく任命されました、特にキッチン。ベッドは快適で、暖房はうまく機能しました。アパートは毎日掃除され、スタッフはとても親切でフレンドリーでした。 WIFIは、さまざまなビデオ会議に信頼性がありました。アディナは中心部に位置し、モール、食料品店、たくさんのレストランやバーに近接しています。間違いなく再びここに滞在します。

以前はボディウォッシュと石鹸の両方を供給していましたが、今回は石鹸のみを供給しました。フェイスタオルもなくなりました。私が最初にそこに滞在したとき、良い場所と親切なスタッフで素晴らしかったです。