The rooms were clean and tidy, The staff were very friendly and helpful. I had trouble 3 nights in a row with my telly not connecting to the internet everyone someone came to the room to fix and when it didn't work they moved to a better room. The staff did all of this with a smile on there faces. Location was fantastic for what I needed and hallways were quiet. Cannot fault the Quest Cheltenham and would definitely stay there again and would recommend to anyone.