Sou agente de viagens e neste final de semana (30abr - 01 mai) estive com um grupo de 24 pessoas no Hotel Locanda, desde o primeiro contato até o último minuto no hotel, fomos muito bem atendidos, em especial pela Carla e o David. Dentro do nosso grupo, atletas e algumas de suas esposas ficaram encantados com a estrutura, atendimento e serviços do hotel. Excelentes acomodações, um excelente café da manhã com variedade e rápida reposição. Recomendo e voltando a Novo Hamburgo o Locanda será nossa opção. Obrigado mais uma vez a toda a equipe, Parabéns - Carlos - Rio de Janeiro
Terrible old mattress at all rooms, you can even see the curved mattress through the bed sheets, my back hurts after 2 nights there, imagine you have a wall in between you and your wife while sleeping so you can have an idea of how deep the mattress are deformed. Terrible service, it was a fight trying to get the money back from the nights I did not use. They basically did not want to refund it, I was forced to dispute the charge in my American Express Platinum in order to get my money back.
Swan Tower has an environment of the 2000's. Is that bad? Not at all in this case. Although design and furniture resembles the 2000's, the property is well preserved, staff is friendly, internet connection is fast, and breakfast is average. Parking is free, and fare is fair. I booked a suite, with a spacious living room with a small kitchen, and a separate room. Location is perfect, in a nice neighborhood in Novo Hamburgo. I believe that Swan is in the top 3 hotels in the Vale dos Sinos area.