We stopped here on our way through to Michigan with our kids and honestly, it was great for the price. We just needed a place for the one night and didn’t want to spend a lot. The man at the front desk was friendly and promptly delivered extra bedding to our room when requested. Our room was fine. Linens and towels were clean, bathroom was updated and clean. Considering it’s more of a motel, we were quite comfortable. Breakfast was good too, same offerings as major chain hotels (waffle maker, bacon & eggs, yogurt, breads & pastry). Would definitely stay again!
If I could give this hotel a 0 as their rating I would. The service and standard of cleanliness at the hotel was appalling! We booked this hotel for a baseball tournament my son was participating in. When he checked he went to his room to drop off some gear before his game, and the bedding was dirty. He quickly notified the front desk and was told it would be cleaned. He left for his game. I called the hotel myself to ensure that it would be cleaned when they were out playing at their ball game and the front desk advised that they could not clean the bedding as they were not allowed into the room when the occupants were not there. Obviously this is a load of crap as housekeeping comes in and out of people's rooms to clean them when people are not in their rooms. He said they could pick up the bedding at the front desk and make it themselves. So on top of walking into a room with bedding that looked like it had feces on it, they now were supposed to ***** off the dirty bedding and make it themselves. Unacceptable and I told the front desk staff this. I was told he would talk to manager and that it would be resolved most likely with a percentage of. My son came back from his game and got the bedding and they stripped off the dirty bedding and remade the bed. At some point during the stay the front desk staff advised my son he would receive a percentage discount. Okay fine. He went to check out on the Sunday and he checked with the staff that discount was applied and he confirmed it was. When I received the invoice via email, lo and behold the discount was not applied. I emailed customer service at the hotel and followed up with a call. I was advised that since the rooms were discounted because of a tournament they would not be able to honour the discount that they already advised to make up for the dirty linens. Needless to say this was unacceptable. 1) standard of cleanliness was unacceptable and if linens were dirty, surely the rest of the room was not cleaned properly either 2) the lack of problem solving on behalf of the hotel staff was ridiculous 3) the front desk staff member advised me that the manager could call me back when she is back from holidays in about a week and a half. I said surely someone must be able to handle these things while she is away and I was advised no. So when the manager is gone, apparently service at the hotel shuts down as apparently no one has any authority to handle any customer complaint situation. Do better!!
My friend and I spent the night for Bluewater Borderfest. We enjoyed our stay very much - it was clean, comfortable, and the breakfast was delicious! We also liked the location near the bridge.
great facility. Sunbridge is actually Sheraton 4 points. would like to give ZERO stars The only problem is that the hotel is over-run with hockey clubs. That is, imagine Lord of the Flies. now multiply that by 10. The halls were rampant with running, screaming, yelling kids (3 to 10 year olds) and sometimes with hockey sticks. running and screaming continued all afternoon until approximately 11 pm. One felt like a prisoner in their own room. The parents did nothing to correct this, as they were getting bombed (drunk) in their hotel rooms (saw the coolers going into the rooms). On check out, I said that the facilities were great, but the hotel lost control of security and well-being of the other paying guests. The response from the front desk / manager was the following: ”95% of the rooms were for hockey club parents. This type of behavior is true for all hotels in the area and this type of behavior is to be expected.” I would hope NO ONE stays there as this type of attitude has to change. If I ran my business this way, I would have been out of business by virtue of bad word of mouth. Hopefully, this catches up to this hotel. The ”there is nothing we can do attitude” has to go.
Our room was clean and modern, Pillows, sheets and covers were very nice, The room included a safe, coffee maker, fridge and microwave, The shower was large and the bath had a hair dryer. Breakfast came with the stay, A variety of eggs, bacon, sausage, potatoes, toast, yogurt and cereal. It was an easy check in and out and they were pleasant and efficient. Willing to help with places to eat and they gave us information on the return regarding the Blue Water Bridge. This was a happy stay.
It’s a clean, comfortable, quiet place to sleep. Best breakfast place in town is right next door. What else could you want??? Great bed, clean, lots of space for parking. Good price. I’m in Sarnia a lot, and this is the place I stay at. Also nice to support a local family business, instead of the big chains.