This hotel is truly nice. The driver and I had a difficult time seeing where the hotel entrance was. We had to guess. Very engaging lobby, with a check in that went very smooth. There are plenty of amenities at this hotel. Good attached restaurant. The room was very large, very nice, and very comfortable. Very large bathroom, and nice shower. However. The glaring problem here are the thin walls. Every other guest I spoke to had the same complaint. I could annoyingly hear the people walking around above my room. The housekeeping staff could be heard cleaning several rooms away. The hotel guests could be heard walking around the halls and in their rooms. A small amount of noise is to be expected at hotels, but this is just poor design and cheap building. There was also a distinct smell of vomit throughout the hotel. I am not certain if this was the result of the farm land outside, or intoxicated guests. Probably both. If you are here to gamble and drink, you may not notice any of my issues. If you are hear to sleep and work the next day, you may share my concerns.
Room was simple and clean. The unlevel floor going into bathroom could maybe be better marked but we adapted. A portable AC unit was in our room at check in which was good since it was needed. The physical room key took some getting used to (ie not locking automatically). The cable box was precariously set on top of the wall mounted tv and it took some time to get everything hooked up correctly. We had a few minor inconveniences (we stayed multiple days and would have appreciated a place to hang two wet bath towels) but nothing egregious. The lobby snack bar is a diabetic’s nightmare but each morning there were bananas as well.
Just a heads up because we love the hotel… We stayed last summer for about 2 months after a fire in our home, so we’re quite familiar with the hotel. This time we only needed accommodations for one night so we called the reservation service and were quoted $287 for one night. We were offered no discounts, so it was too expensive, and actually excessive, in comparison to other hotels in the area. However we like Inn at The Quay, so called reception directly. They quoted $173 for the night. Had we not called and been treated in a friendly manner (as usual), we would not have stayed. We won’t call the reservation line again. Great staff, great service, and had a wonderful winter evening reading by the fireplace in the lobby.