Harrachov v Krkonosichの人気ホテルを探す

We had some kind of a bad start but the staff made it good in the end. Arriving at the Pytloun Wellness Hotel came with a bad surprise: the so called Wellness Hotel was more or less just a sauna and a jacuzzi and this was not even included in the anything-but-low-cost-room. One hour would have cost € 50,00! I called the reception and spoke to a very friendly and gentle Katja (?) who offered me one hour of spa for free. As this would have been later that evening I decided to take a bath instead (my room came with a bath tub). Unfortunately, the water was not hot (the fridge was not cold though) which is why I visited the reception and this time spoke to the equally friendly and gentle manager of the hotel, Barbora. She repeated the invitation for a one hour free of charge visit to the spa and offered a change of rooms. My new room was fantastic! I think it fulfilled the characteristics of the superior room I had booked....spacious and with a nice view. Very comfortable bed and -now- super bathroom and cold fridge. The most fantastic experience was the kindness of the manager to mail a small wallet with some pills I had forgotten! This is quite unusual and much appreciated. All in all it was a nice experience and I wish I would come back when the spa has been extended and the expression 'Wellness Hotel' meets the standard.