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Having spent five weeks travelling throughout Spain, and having experienced first class welcome and service at every establishment from the smallest roadside cafe, to five star hotels and restaurants, we were extremely disappointed by the ”welcome” (or lack of!!) that we received when we arrived at the Gran Hotel. No eye contact from the male receptionist, a brusque, mumbled ”hello”, and even though my command of Spanish is far better than his of English, he insisted on trying to communicate in English. We were issued with key cards, absolutely no information given to us about facilities at hotel, eyebrow raising and pen tapping when I asked my husband which dining slots he'd prefer as they had to be pre-booked, and we even had to ask where the lift was - a pointed finger directed somewhere behind us and a sharply uttered ”there” were all we got. Room was adequate - nothing special and no extras. Cheap toiletries and an expensive minibar. Dinner in the restaurant was excellent and the staff were fabulous. It was a really excellent experience and the food was wonderful - very, very highly recommended. Another redeeming factor was breakfast the following morning which I must admit was first-class, apart from the female member of staff who was very hostile and unhelpful and barked at me to get out of the way so she could adjust the coffee machine which had developed a fault. In mitigation, she was run ragged as she seemed to be doing everything on her own, but was joined half way through by a very friendly and helpful male colleague which was a blessing. If only they could train their staff that they'll never get the opportunity again to make the best first impression, I'd have given this establishment 5 stars and we'd love to return, BUT, we really don't want to risk being greeted as a nuisance rather than a welcome and valued guest.

We stayed overnight here on our travels around the north coast of Spain and we are so glad that we did. It is beautiful. Well decorated and laid out and the room was stunning, spottlessly clean and peaceful. There is a swimming pool and jaccuzzi on site although we did not use these. Breakfast is served in the dining room or on the adjacent terrace and is buffet style so no need to go hungry. Everything we tried was delicious. Juan, who looked after us whilst we were there was great, nothing was too much trouble for him. Please be aware that the hotel is over several floors with the entrance being at ground level but the dining room, terrace and pool area down 1 or 2 levels respectively and most of the bedrooms on the upper floors. There is no lift so it may be challenging for some people but we thoroughly enjoyed our stay there and will definately stay again if we are in the area.

This was to celebrate our diamond wedding anniversary, fantastic steak in restaurant and they made us a special celebratery desert, we chose this hotel for the swimming pools and excersise and being close to the town, and plenty of walking.