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The building itself was amazing with all that one might expect from a medieval castle, and the location on the Plaza de Armas is perfect. However, you could say the same for many of the Paradors, and they don't have the huge excess charge over the normal Parador rate (plus a rather cheeky extra €20 per day parking fee) . The rooms weren’t as large as would be expected and were a bit tired, with scuffed furniture and paintwork, and incidentally the bath would not drain (I had to jam a coin into the plug hole to allow the water to drain away...slowly). On the other hand, the view from the window overlooking the Bidasoa Estuary was magnificent, and the breakfast was probably the best we had in our visit to the Pais Vasco.

The hotel is well situated with lots of bars and restaurants around. Our room was very comfortable and clean. For the price the breakfast was disappointing. We would have expected a selection of peeled and cut up fresh fruit and a kitchen which cooked eggs freshly to order. In all the other hotels we stayed in during our trip in Spain a choice of eggs was available as were platters of fruit.

Stayed for one night en route back to UK…first impressions, reception staff cold & not very welcoming! As Accor members we weren’t offered a ‘Welcome drink’ (as we were offered in a French Ibis the next day). Our room was nice & modern and a good size..with a walk in shower..which was perfect. We ate in the restaurant and the food was just ok. We both had entrecôte steak..one medium which was very rare & one well done which was medium but we didn’t complain as may have been due to a problem with the language communication. However, the meal was advertised as ‘Entrecôte steak with potatoes, peppers & a cheese sauce…the cheese sauce was plonked on the table and was from a squeegee bottle..ie DIY cheese sauce!! Also the open kitchen cooking area was near to the reception & restaurant seating area & the constant cooking of chips throughout the evening left a stale cooking oil smell which emanated through the restaurant all evening and wasn’t a very pleasant experience! We are well travelled and have stayed in numerous hotels throughout Europe but would definitely not stay in this hotel again.

The location is good if you have a car, is not close (walking distance) to the city, but at the same time really good location. Service is just fantastic, everyone was nice with us and welling to help if we asked for something. the Snack bar (cafeteria) staff is the best of the best, as well as the housekeeping staff. The only bad thing was the AC, we have no idea if it was ”warm” because the new ordinance or because something else, but unfortunately the hotel's location is so close to a highway, the room was quiet and good, but we try to sleep a little bit cooler, and with the window open was just imposible

Chambre super. Lit très confortable. Très propre. Salle de bain parfaite. Avantage distributeur de boissons chaudes gratuites . Isolation nickel on n'entend pas le bruit de la route. Seul petit bémol le parking est toujours plein. Pas facile pour se garer.