I spent two nights here and received excellent support as I was recovering from very bad food poisoning from a nearby restaurant. The staff was quick to check on me regularly (I was alone) and made sure the doctor was able to contact me. They allowed me to get into a room before check-in time as I was barely able to stand up by the time I got there (after a visit to ER to get some medicine). Someone else (my breakfast mate that day) on a parallel tour woke up covered with bed bug bites while I was free from having any. When she showed the front staff all of her bites, they basically ignored her. Not a good sign. I feel ambivalent about this as I was treated very well, my room was clean, quiet, and spared of any bugs. She had a completely different experience. Breakfast was your typical European choice of breads, jams, cheeses, juices, yogurts, etc. I was too sick to eat but was at least able to drink a bit to stay hydrated. I loved the old feel of the place and had a good experience with the staff but I’m not sure I’d go back considering the problem with bed bugs.
The building itself was amazing with all that one might expect from a medieval castle, and the location on the Plaza de Armas is perfect. However, you could say the same for many of the Paradors, and they don't have the huge excess charge over the normal Parador rate (plus a rather cheeky extra €20 per day parking fee) . The rooms weren’t as large as would be expected and were a bit tired, with scuffed furniture and paintwork, and incidentally the bath would not drain (I had to jam a coin into the plug hole to allow the water to drain away...slowly). On the other hand, the view from the window overlooking the Bidasoa Estuary was magnificent, and the breakfast was probably the best we had in our visit to the Pais Vasco.
Stayed for one night en route back to UK…first impressions, reception staff cold & not very welcoming! As Accor members we weren’t offered a ‘Welcome drink’ (as we were offered in a French Ibis the next day). Our room was nice & modern and a good size..with a walk in shower..which was perfect. We ate in the restaurant and the food was just ok. We both had entrecôte steak..one medium which was very rare & one well done which was medium but we didn’t complain as may have been due to a problem with the language communication. However, the meal was advertised as ‘Entrecôte steak with potatoes, peppers & a cheese sauce…the cheese sauce was plonked on the table and was from a squeegee bottle..ie DIY cheese sauce!! Also the open kitchen cooking area was near to the reception & restaurant seating area & the constant cooking of chips throughout the evening left a stale cooking oil smell which emanated through the restaurant all evening and wasn’t a very pleasant experience! We are well travelled and have stayed in numerous hotels throughout Europe but would definitely not stay in this hotel again.
Hotel is perfect and well located, close to restaurants and the hotel bar is very good plus there are several very close. We choose the suits thinking the 3 adults could stay in the spacious room. The bathroom is in the upper level of the suite and has a narrow spiral staircase making it very challenging for my 86 year old mother to use the stairs. The solution was to get her an extra single room. My fault for not checking and asking before booking.
Da da Ibis Irun bei Trip angeblich ausgebucht war, nahm ich dieses Hotel zum fast gleichen Preis. Es ist vielleicht 1 km vom Ibis entfernt und damit auch von der wichtigen Tankstelle. Es hat einen kleinen Garten und kommt ganz nobel daher. Die Räumlichkeiten sind großzügig. Im Gegensatz zum Ibis sind die Zimmer allerdings hellhörig. Das Frühstück ist mit 12 € deutlich teurer und vielleicht besser. Das WiFi ging meistens. Parkplätze gibt es ausreichend. Ich hatte ein paar Probleme mit der eigenwilligen Dusche. Ich habe wieder ein Mal eine kalte Dusche von ganz oben bekommen, was wohl am kalten Wasser in der Leitung nach oben liegt. Das Schließen gelang mir auch nicht so schnell (Foto)