ハティバの人気ホテルを探す

これは古いが保存されているホテルです。場所は素晴らしいです。このホテルの最良の選択は、あなたが作家であると感じることであり、従業員の質は非常に良く、常にフレンドリーで協力的です。私の個人的な経験では、私はこのホテルでよく寝ます、私はまったく変更したくない、これはさらに、私たちが誰かに押し付けなければならないとき、私たちはいつもこれをヴィニサに回します。

This property is really beautiful and has the potential to be a 5 star hotel, however, unfortunately due to the very poor service, the hotel is deceiving. The staff is incredibly hostile and not accommodating at all. We tried to book a golf lesson prior to arriving as the hotel reception communicated that they had a teacher onsite, but when we tried to book they come up with all kinds of excuses, eventually stating that there was no teacher for any days of our stay. When we arrived we booked a deluxe room, however our neighbors were incredibly noisy. After having complained to the receptionist about it, she did nothing and said quite bluntly: “I guess it’s normal”. It was quite frustrating that nothing was done. When we went to the pool they said they didn’t have enough pool towels for us. I have never been to a hotel where they didn’t have enough towels for their guests, especially a luxury hotel. The hotel was not even fully booked, so this was even more surprising. After finally asking them to ask House Keeping the pool girl finally got us a towel. After all of this, I sent an email to the receptionist asking if I could have the contact of the Manager of the hotel and they said it wasn’t possible and that the Manager would answer my email. Until today I still haven’t had any reply from the Manager nor the receptionist to my email. I find this extremely poor management and I am incredibly disappointed that I was unable to talk to a supervisor or at least receive a reply to my email. I’ve never encountered such poor service. Although the hotel is beautiful, the really bad service leaves you feeling really deceived by the entire experience.

Loved the local style of this hotel, so exotic! Particularly loved the roof top pool! Ontinyent is such an interesting place and the hotel was an excellent place to stay. Make sure you get out and explore the surrounding countryside.