We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.
Arrived here n pouring rain and found reception closed as re building. Went to their sister newer hotel next door and found I had to book in there. No restaurant open so had to go to Burger King across the road for dinner but managed to book breakfast in the newest hotel. Room had no electricity so got soaked goi no to inform the person who booked us in she came over and confirmed that power was not working ( didn’t believe me). I Found the fuse box and breaker reset so we had power, however out heating was non existent so room cold and had to leave the water running for 8 minutes to get it warm enough to have a shower. It appears that we are the only ones in our block so cannot understand why we could not have a ground floor room, it didn’t help My angina climbing stairs in freezing rain. Overall a bad stay which is unusual as we have stayed here before this year in January and even with covid regs had a lovely stay. Heating been on three hours and still room is freezing.
Très bon établissement, localisation au top, service imeccable si bien en chambre, en réception et en salle. Chambre très spacieuse, moderne, literie et oreillers parfaits. Très grande gentillesse de tous le personnel. Petit bémol le surcôut pour l'accès piscine !! J'y retournerais sans hésitation.
旅先の様々な魅力を発見したいお客様に、オテル ル ルレは最適です。オテル ル ルレは、ロンでも指折りの素晴らしい宿泊施設の内の一つです。当施設からポー駅まで約7km、ポー・ピレネー空港まで約13km、移動に便利です。付近のエリアは、Mini Golf le MoulinやTruffaut、Médiathèque de Lonsなど、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ロンの当施設には、駐車場が併設されています。