We have recently visited the BB hotel and to summarise, were a little disappointed with our stay. Upon check-in, we were greeted by a queue of 6 people ahead of us with only one member of staff taking care of customers, not an ideal start to the five star experience. Once we checked into our room, the room itself was very new and stylish, clean and tidy with amazing views of the lake, the bed and bathrooms are also brilliant. The pool has an exquisite lakeside location. Sadly from here, we were a little frustrated with the running of the hotel. Small things like bike hire being €60 per person per day… this is a 5* hotel.. this didn’t sit well with us, we spent over €300 on bike hire in the duration of our stay…. Couldn’t some bikes be included? Future guests should note that there aren’t any taxis or Ubers here, it’s also way too far to walk into Annecy. If you don’t bring your own, or hire a bike, I’m afraid you are stranded at this hotel unless you drive. Two paddleboards are available for hire, but again, for €20 per hour when they can be rented for half the price down the lane by the lake side. Embarrassing, profiteering from your paying guests! Could free use of these board be a perk of staying at this hotel?! Security and access was also a little worrying, although Annecy is a lovely place, most nights we walked from the lake path right to our hotel room door without actually seeing a single other person or member of staff. There seems to be a security gate however, during our 4 night stay we didn’t see it closed once. Lake access can also be challenging - a private pontoon is advertised however this was commonly occupied by young locals surrounded by bottles of wine. Again, not really the 5 star experience we’d hoped for conveyed by images on the website. Instead, we were lay on grass by a busy cycle path with locals and other holiday makers from surrounding areas. Overall, the location was great and we will visit annecy again, sadly, not the Black Bass Hotel.
Nous avons loué un appartement Duplex du 15 au 17 juin. Très bien accueillie, appartement propre rien a dire. Proche du centre ville de Annecy et proche d'un magasin d'alimentation. Bien situé a 100 mètres du Lac de Annecy. Machine a laver disponible Vélo disponible Le seul problème est le débit internet (ADSL). Débit trop faible pour les enfants le soir 2 mb/s. La fibre serait un petit atout pour finaliser la qualité du service... A bientôt.
Bon rapport qualité prix et excellent petit déjeuner, l'auberge est situé dans un parc sur la colline d'Annecy, très belle vue sur le lac depuis la salle à manger.
Les Tresoms Resort is a real gem of a hotel nestled in the perfect spot between outdoor mountain adventure and old world French city splendor. The hotel has such lovely charm with amenities for all the guests to enjoy. We came for a wedding at the resort and the setting, food and service were all fabulous! Our room was so pretty with spectacular views of Lake Annecy and the mountains beyond. We enjoyed an easy walk into Annecy each day and if we had stayed longer (next time!) the trails and bikes on offer would have been fun, too! The pool was lovely for a late afternoon swim with a bit of lounging before enjoying the restaurants at the hotel and in Annecy. A truly lovely part of France that we look forward to exploring more in the years to come. Merci beaucoup!!
Absolutely amazing experience from beginning to a very sad departure. All the staff from domestic , reception, bars and restaurants were so friendly , accommodating and welcoming they went above and beyond. We also had 2 dogs with us and they could not have been treated better. The location was ideal and the hotel was clean, modern with everything you could need. The restaurant food , service and staff were incredible.