Absolutely brilliant hotel!! Me and my boyfriend stayed mainly for Thorpe park it was an incredible location for it. 4 mins from the park! It's a lovely hotel attached to a lovely pub with impeccable food! We came down for our anniversary and decided to eat at the pub was well, it was worth it! Has a lovely outside area with heaters if you want to sit outside or smoke! Dave and Emily were incredible thier service is like no other! We had a problem with our ac in the room and they fixed within 2 hours as we was out at the cinema! They do everything the staff they attend to customers in the bar as well as customers staying in the hotel they do it all! I cant fault our stay at all! We'll definitely be back and be telling people how great it is and how close it is to thorpe park! The price was great as well! I didn't even want to leave I had such a lovely few days there. Thank you so much
The Bridge is well situated on the river and close to the M25 and Heathrow Airport. Rooms are comfortable and the staff are friendly and welcoming. Amelia was ever present and really hard working and the hotel manages to attract a good level of local custom in the restaurant so does not suffer from the soulless atmosphere of so many hotels. The full English breakfast is top quality !
We booked the restaurant for Christmas day as we had been twice before. The service was poor as we weren't asked if we wanted drinks until we had to go to the bar ourselves after which we were only asked once. The starters were not great.. I had ordered the veal which looked like it was just slapped on the plate and my partner had ordered the scallops which were dry and tasted like they had been cooked hours before and left under the heat lamps. It took an age for the mains to come out after the starters. The same was with the mains....! The potatoes were not crispy and felted heated up in a microwave and my beef was so fatty and under cooked as I had trouble cutting it. It also came out luke warm. The turkey was dry and when turkey and gammon were ordered together, only 1 small slice of turkey was on the plate in comparison to the cheaper gammon. The turkey was extra dry where it had been kept warm under the lamps and there wasn't any stuffing... Shocking!! The desserts were just as bad! The Christmas pudding came out cut into quarters rather than individual portions and I even made a comment to the waitress ”Where is the rest of it”. Which was totally ignored.... After this we were still charged 12.5% service charge each for poor quality food and poor quality service. The only positive experience was the young lady behind the bar. I can definitely say we will not be going back especially when we were charged £100 per person plus the service charge for something I would be reluctant to pay as much as £25 for... Very, Very disappointed....